Practical Approaches to Evaluating AI for Pub…Coming Up

Why Measuring AI Is Hard

Explore the limitations of common AI benchmarks, the differences between predictive and generative AI systems, and why performance in laboratory tests often fails to predict success in real-world settings.

AI, Energy, and the Environment: Use, Policy,…Coming Up

AI, Data Centers, and Growing Resource Demands

This session examines what is driving AI-related resource demand, what remains uncertain, and how public officials can evaluate competing claims about economic development, sustainability, affordability, and reliability.

Practical Approaches to Evaluating AI for Pub…Coming Up

Measuring What Matters

This session examines how agencies can move beyond productivity measures to define success in terms of service quality, accuracy, equity, public trust, resident and worker experience, and public outcomes.

AI, Energy, and the Environment: Use, Policy,…Coming Up

Using AI to Improve Energy and Environmental Systems

Explore how public agencies, utilities, and environmental organizations are using AI across energy and environmental systems, where these applications are delivering value, and how organizations can evaluate their effectiveness and impact.

Practical Approaches to Evaluating AI for Pub…Coming Up

Comparing Humans, AI, and Human-AI Teams

Explore methods for comparing human-only, AI-only, and human-plus-AI workflows and identifying where AI adds value, where it creates risks, and where hybrid approaches perform best.

AI, Energy, and the Environment: Use, Policy,…Coming Up

Policy Choices, Investment Strategies, and Governance

Explore how governments are using policy, regulation, planning, procurement, and investment to manage AI-related infrastructure growth while balancing innovation, community impacts, grid reliability, and environmental goals.

AI for Public-Sector ProcurementComing Up

Getting Started Without Getting Overwhelmed - How procurement teams are taking their first AI steps

Learn how procurement teams are taking their first steps with AI without a big budget or a dedicated tech team. Two practitioner stories show how a "start small" approach can turn a routine, time-consuming task into a quick, reliable one, and how a small, reso…

Practical Approaches to Evaluating AI for Pub…Coming Up

Try Before and After You Buy

This session explores how agencies can monitor performance over time, detect emerging problems, and understand when an initially successful implementation may require adjustment or reevaluation.

AI for Public-Sector ProcurementComing Up

AI Across the Procurement Lifecycle — Where Does It Actually Fit?

Explore where AI tools fit across the procurement lifecycle, whether planning, solicitation, evaluation, and contract management. See a large-state perspective on integrating AI into a high-volume procurement operation, including where it adds the most value a…

Practical Approaches to Evaluating AI for Pub…Coming Up

Principles for Public-Sector AI Evaluation

Drawing on lessons from research and practice, this session presents a practical framework for evaluating AI in government.

Democratic and Public AI: Practical Strategie…Coming Up

How Governments Are Buying AI Now

Governments and public bodies have many ways of acquiring AI tools: enterprise licenses, pilots, features embedded in software they already use, and heavily discounted offers built for the public sector. Each path solves some problems while carrying consequenc…

AI in Public HealthComing Up

The Basics and the Breakthrough Opportunities

Public health is one of the most important—and underdeveloped—frontiers for artificial intelligence. While AI is rapidly reshaping clinical care, its application in public health remains early, fragmented, and full of untapped potential. This sessi…

The Good, the Bad and the Ugly of Predictive…Coming Up

Prediction Isn't Judgment: What Predictive AI Can—and Cannot—Do

Predictive systems are increasingly used to forecast risks, identify priorities, allocate resources, and support public-sector decision-making. But prediction is not the same as judgment. This session explores how predictive AI works, what different kinds of p…

Democratic and Public AI: Practical Strategie…Coming Up

What is Public and Democratic AI and Why it Matters

A growing set of efforts argues that the public should have a more direct stake in how AI systems are built and overseen. This idea travels under several names, public AI and democratic AI among them. At its core, this idea calls for greater public involvement…

Using AI in Public Sector Legal PracticeComing Up

AI in Practice: How Public-Sector Lawyers Are Using AI

How are government attorneys and legal staff actually using AI today? This session explores practical applications across legal research, drafting, policy analysis, procurement, compliance, public guidance, investigations, discovery, and document review. Parti…

AI in Public HealthComing Up

Health Information in the AI Era: Combating Misinformation and Reaching the Public

Public health agencies are entering a new information environment in which artificial intelligence is changing not only how information is created and distributed, but also how residents search for, interpret, and trust health guidance. AI has the potential to…

AI for Public-Sector ProcurementComing Up

AI Tools Showcase — What's Out There and How to Evaluate It

See how public procurement teams are evaluating AI tools, including contract analytics, RFP drafting assistants, and AI-enabled ERP features, from people who've actually used them.  Hear how municipalities have selected and scoped a tool for its own procu…

The Good, the Bad and the Ugly of Predictive…Coming Up

The Good, the Bad, and the Ugly

Some predictive systems have helped governments improve inspections, anticipate service needs, target interventions, and allocate resources more effectively. Others have failed because of poor data, flawed assumptions, feedback loops, bias, or misplaced confid…

Democratic and Public AI: Practical Strategie…Coming Up

Putting Public and Democratic AI into Practice

This closing session looks at concrete examples of how public institutions have used, built, or bought AI in ways that keep meaningful control in public hands. Participants will examine the choices that made these efforts work, what they required in money, ski…

Using AI in Public Sector Legal PracticeComing Up

AI and Legal Ethics in Public Service

How do professional responsibility obligations apply when AI is used in legal practice? This session explores competence, confidentiality, supervision, transparency, accountability, and the continuing role of human judgment. Participants will examine emerging…

AI in Public HealthComing Up

Benefits Access and Delivery: Using AI to Expand Reach, Simply Systems, and Improve Integrity

Public health outcomes are shaped not only by healthcare, but also by whether residents can successfully access the benefits and supports available to them. Yet public benefits systems remain difficult to navigate, fragmented across agencies, and burdensome fo…

Worker-Centered AI Adoption in the Public Sec…Coming Up

Talking to Your Workers: Trust Before Technology

Before an agency chooses a tool, vendor, or rollout timeline, it needs to have an honest conversation with the people who will actually use the technology. This opening workshop focuses on how public sector managers can approach those conversations — not…

The Good, the Bad and the Ugly of Predictive…Coming Up

Governing Prediction

What questions should public professionals ask before adopting a predictive system? How should agencies evaluate performance, monitor outcomes, and maintain accountability when predictive tools are used to inform decisions? This session examines practical appr…

Using AI in Public Sector Legal PracticeComing Up

Building and Buying Legal AI

The market for legal AI tools is expanding rapidly. At the same time, many organizations are creating their own custom assistants, knowledge systems, and workflow tools. This session examines how public-sector legal offices can evaluate, procure, configure, an…

Worker-Centered AI Adoption in the Public Sec…Coming Up

Governance With Workers: Building Joint Frameworks

Trust-building conversations are a starting point — but lasting change requires structure. This workshop looks at how public agencies and their unions have moved beyond one-off conversations to build joint governance frameworks that give workers a real,…

AI Insourcing and the Government Product Mode…Coming Up

AI Changes: Buy vs. Build

Explore how AI is changing the economics of government technology and what that means for buy-versus-build decisions. You will learn how to assess when to purchase commercial tools, when to build internally, and when to combine both approaches to create servic…

Amplify: Mastering Public Communication in th…Coming Up

Communicating in a Fragmented Media Landscape: Reaching Audiences Across Platforms and Echo Chambers

A press release, a press conference, the local paper, a public meeting. That used to be the whole job. Now your residents are split across newsletters, podcasts, group chats, and short-form video, sorted by algorithms into audiences that never overlap, and a g…

AI Insourcing and the Government Product Mode…Coming Up

From Projects to Products

Explore how public agencies can shift toward a product mindset focused on continuous improvement, user needs, and measurable public outcomes. You will learn what product management looks like in government and how teams can use feedback, data, and iteration to…

Worker-Centered AI Adoption in the Public Sec…Coming Up

Building AI With Your Workforce: Workers as Co-Designers

Even with trust and governance in place, many agencies still design and deploy AI tools without ever bringing frontline workers into the actual development process. This closing workshop explores what it looks like to go a step further: treating workers not ju…

Amplify: Mastering Public Communication in th…Coming Up

Explaining AI: How Communicators Can Explain What Their Agency Is Doing with AI

Your agency is probably already using AI to process applications, flag fraud, or route services. Most residents don't know. When they find out, they'll have three questions: Who's accountable? Can it be wrong? What happens to my data? The communicators who can…

Working with AI Agents in the Public Sector:…Coming Up

From Chatbots to Agents

AI agents are often described as the next generation of AI, but the reality is more nuanced. Most organizations move gradually from using AI for drafting and research to using AI that remembers context, automates tasks, coordinates workflows, and eventually ta…

AI Insourcing and the Government Product Mode…Coming Up

The Rise of the Citizen Developer

AI is expanding who can help build and improve government services. Policy experts, analysts, program managers, and frontline staff can now use AI-enabled tools to prototype applications, automate routine workflows, and solve operational problems that once req…

Amplify: Mastering Public Communication in th…Coming Up

Communicating Across Language and Cultural Barriers: Equity, Access, and Multilingual Outreach

A five-person comms team can now do things in twelve languages that used to require twelve contractors. That's the opportunity. The risk is doing it badly: machine-translated documents with no cultural context, sent into communities where trust was already thi…

Working with AI Agents in the Public Sector:…Coming Up

From Prompts to Workflows

Most public professionals use AI one task at a time. Agents offer the possibility of creating reusable workflows that can support recurring work. This session explores how agencies are using agentic workflows for research, communications, permitting, grants ma…

Using AI in Public-Sector HR

Job descriptions, applicant communications, onboarding, classification, recruitment marketing, and workforce planning.

AI for Public HR ProfessionalsComing Up

Using AI in Public-Sector HR

Job descriptions, applicant communications, onboarding, classification, recruitment marketing, and workforce planning are some of the most time-consuming parts of public HR work — and also some of the most promising places for AI to lighten the load. Thi…

AI and Cybersecurity in the Public Sector for…Coming Up

When AI Creates New Risks

Learn to recognize common and emerging cybersecurity risks associated with AI and understand how everyday uses of AI can create security and operational consequences for public agencies.

AI Insourcing and the Government Product Mode…Coming Up

Building High-Performing Product Teams

AI-enabled services are not built by technology teams alone. Strong public-sector products require collaboration across product, design, engineering, procurement, policy, legal, program, and service delivery teams — each bringing knowledge that helps ensure th…

Working with AI Agents in the Public Sector:…Coming Up

Bringing Agents to Work

Technology adoption is ultimately a people challenge. How do agencies help staff move from occasional AI use to meaningful integration into everyday work? This session examines strategies for workforce adoption, training, change management, experimentation, an…

Skills-Based Hiring in the Age of AI

How AI is changing skills requirements, writing better job descriptions, identifying competencies, reducing degree requirements, and modernizing hiring practices.

AI for Public HR ProfessionalsComing Up

Skills-Based Hiring in the Age of AI

AI is changing what "qualified" looks like — helping agencies write better job descriptions, identify the competencies that actually matter for a role, reduce unnecessary degree requirements, and modernize outdated hiring practices. This workshop looks a…

AI and Cybersecurity in the Public Sector for…Coming Up

Evaluating AI Tools and Vendors

Learn what questions to ask about data, security, access, vendor practices, and contractual protections before your agency adopts an AI-enabled product or service.

AI Insourcing and the Government Product Mode…Coming Up

Scaling Government Innovation

Many public agencies are experimenting with AI, but the harder work begins after a promising pilot. To create lasting public value, governments need ways to measure impact, sustain digital services, share what works, and build the internal capacity to keep imp…

Working with AI Agents in the Public Sector:…Coming Up

What Works—and What Doesn't

Agentic systems create new opportunities but also new risks. Drawing on lessons from early adopters, this session examines what agencies are learning about reliability, privacy and security, human oversight, transparency, accountability, and governance. Partic…

Hiring for AI Readiness

How should agencies evaluate a candidate's ability to work with AI? Interview questions, practical assessments, ethical use, judgment, verification, and responsible use of AI on the job.

AI for Public HR ProfessionalsComing Up

Hiring for AI Readiness

As AI tools become part of everyday government work, agencies face a new hiring question: how do you evaluate whether a candidate can use AI effectively, ethically, and with good judgment? This workshop explores emerging approaches to assessing AI readiness in…

AI and Cybersecurity in the Public Sector for…Coming Up

Managing AI Risk Across the Organization

Explore how public agencies can manage AI-related risks through clear governance, staff guidance, escalation processes, and collaboration across technical and nontechnical teams.

Using AI for Digital Accessibility

From Findings to Fixes: Improving Accessibility in Public Digital Services

This workshop focuses on turning accessibility insights into action. Participants will examine how AI-assisted tools can help prioritize issues, suggest remediations, and support content updates—while ensuring fixes are validated through human testing and incl…

AI and Public Transportation

Enhancing Operations: Using AI-Assisted Forecasting and Optimization to Support Better Decisions

This workshop focuses on how operations staff use AI-generated insights to improve routing, scheduling, dispatching, and resource allocation. Participants examine how predictive tools can support on-time performance while ensuring safety, equity, and accountab…

AI and Public Transportation

Designing Rider Experience: Human-Led Service Improved Through AI-Supported Tools

This workshop examines how transit teams use AI to enhance rider-facing services, including real-time information, multilingual communication, and accessible digital tools. The session emphasizes human-centered design, practical governance, and continuous feed…

Using AI for Digital Accessibility

Evaluating Accessibility at Scale: Using AI-Assisted Tools Responsibly

This session introduces how AI-assisted tools can support accessibility evaluations across large digital ecosystems. Participants will explore how automated testing works, what it can and cannot detect, and how to combine AI tools with manual review to meet ac…

Human-Centered Design

Designing with People: Foundations of Human-Centered Design in the Public Sector

This introductory session introduces the core principles of human-centered design and how they apply to public challenges. Participants will explore techniques for understanding user needs, framing problems clearly, and designing with—not for—the people affect…

Human-Centered Design

From Insight to Action: Prototyping and Testing Public Solutions

This workshop focuses on turning insights into action through rapid prototyping and testing. Participants will learn how to develop low-risk prototypes, gather meaningful feedback, and iterate solutions in ways that improve services while working within public…

AI and Public Transportation

Making Sense of AI for Public Transportation: A Practical Introduction for Transit Teams

This introductory session demystifies AI for transit professionals by focusing on what teams can actually do with emerging tools and how to evaluate where they add value. Participants explore real transit examples, learn how AI can support decision-making, and…

AI and Public Transportation

Strengthening Safety: How Transit Professionals Use AI-Enhanced Monitoring and Prevention

This session examines how safety professionals use AI-assisted systems to identify risks earlier, respond faster, and monitor conditions—while maintaining human oversight. Participants explore real-world applications, safeguards, and strategies for building pu…

Data Analysis and Visualization with AI

Analyzing Public Data: Using AI to Explore Patterns and Support Decisions

This workshop examines how AI can support exploratory data analysis, from identifying trends and outliers to generating hypotheses and scenario insights. Participants will learn how to use AI responsibly to inform decision-making while avoiding over-reliance o…

Human-Centered Design

Designing with New Tools: Using AI to Support Human-Centered Service Design

This session explores how AI tools can support human-centered design work, from synthesizing research findings to generating design options and improving accessibility. Participants will examine practical examples of AI-assisted service design and discuss how…

Drafting and Reviewing RFPs: Using AI to Improve Clarity and Consistency

This session explores how AI can support the drafting and review of RFPs and other procurement documents. Participants will examine how AI-assisted tools can help improve clarity, identify inconsistencies, and align requirements with policy—while ensurin…

AI and Energy

Governing for Efficiency: Policy Tools to Reduce AI’s Energy Footprint

This workshop examines the policy and regulatory levers governments can use to promote more energy-efficient AI. Topics include procurement standards, transparency and reporting requirements, incentives for efficient infrastructure, and coordination with utili…

Analyzing Bids and Promoting Fairness in Evaluation

This workshop focuses on how AI can support bid analysis by helping teams organize submissions, identify patterns, and flag potential risks. Participants will explore how to use AI responsibly in evaluation processes, with attention to bias, transparency, docu…

Data Analysis and Visualization with AI

Telling the Story: AI-Assisted Data Visualization for Public Audiences

This session focuses on translating analysis into clear, accessible visualizations. Participants will explore how AI tools can help design charts, dashboards, and narratives that communicate evidence effectively to policymakers, stakeholders, and the public—wh…

AI and Public Transportation

Planning Better Mobility: Using AI Insights to Support Equitable, Long-Term Transit Decisions

This session explores how planners can use AI-generated insights to analyze travel patterns, strengthen equity analyses, and support long-term mobility planning. Participants learn how to validate outputs with lived experience and integrate AI responsibly into…

AI and Energy

AI for Energy and Climate Goals: Opportunities, Tradeoffs, and Safeguards

This session explores how AI can be used to support energy efficiency, grid optimization, climate modeling, and emissions reduction—while also examining the risks of rebound effects and unintended consequences. Participants will discuss how to design policies…

AI for Literacy Achievement

Equity, Access, and Public Trust: Designing Inclusive AI Literacy Policies

This workshop focuses on how policy decisions can either reduce or reinforce disparities in educational outcomes. Participants will explore strategies for ensuring equitable access, protecting student data, engaging communities, and building public trust in AI…

AI for Literacy Achievement

From Pilots to Systems: Scaling AI for Literacy Through Policy and Funding

This session explores how districts, states, and systems move from pilot programs to sustained implementation. Participants will examine funding mechanisms, procurement strategies, and policy levers that enable scale while maintaining quality and equity.

Ai for public HR Professionals - Delete

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AI and Energy

Where the Energy Goes: Understanding AI’s Power and Infrastructure Demands

This session provides a clear foundation on how and where AI consumes energy, from data centers and cloud services to model training and inference. Participants will explore why energy use is rising, what drives variability across systems, and what public serv…

Monitoring Contracts: Using AI to Strengthen Oversight and Accountability

This session examines how AI can support contract management after awards are made. Participants will explore how AI-assisted tools can help monitor performance, identify compliance issues, and support ongoing oversight—while reinforcing accountability,…

AI for Literacy Achievement

Governing AI for Education: Policy Choices That Shape Outcomes

This session examines the policy decisions that determine how AI is introduced into educational initiatives, including standards setting, accountability, data use, and oversight. Participants will explore how governance choices influence instructional coherenc…

AI for Literacy Achievement

Evidence, Data, and Accountability: Evaluating AI-Supported Educational Interventions

This workshop focuses on how policymakers can assess whether AI-supported literacy initiatives are effective. Participants will examine evidence standards, evaluation frameworks, and data strategies that support informed decision-making and responsible public…

Session 3.

Data Analysis and Visualization with AI

Preparing Public Data: AI-Assisted Cleaning and Organization

This session focuses on the often time-consuming work of preparing public data for analysis. Participants will explore how AI-assisted tools can help identify inconsistencies, standardize formats, and document assumptions—while maintaining transparency and dat…

Session 2

Using AI for Digital Accessibility

Sustaining Accessibility: Governance, Accountability, and Continuous Improvement

This session explores how agencies can embed accessibility into ongoing digital operations. Participants will examine governance models, policy frameworks, and monitoring practices that use AI-assisted tools to support continuous improvement while maintaining…

The Results Lab: Evidence in Motion

How Government Adapts: Learning from Community Experience

This moderated discussion examines how governments use interviews, focus groups, community listening sessions, observations, case studies, and stakeholder engagement to better understand program performance, community experiences, and implementation challenges…

Reimagining the Public Contact Center

Helping the Helpers: AI Tools for Frontline Resident Service

This workshop explores how governments are using AI to help frontline staff answer resident questions more accurately, navigate complex policies more efficiently, and provide better service across public contact centers. Rather than replacing workers, these to…

The Results Lab: Evidence in Motion

How Government Acts: Putting Data to Work

This moderated discussion focuses on how state and local agencies use quantitative information to monitor implementation, assess effectiveness, identify challenges, demonstrate program worthiness, and adapt programs over time. Speakers will discuss practical l…

The Results Lab: Evidence in Motion

How Government Learns: Building the Feedback Loop

This introductory session provides a practical overview of how state and local governments can move beyond compliance-oriented reporting toward more adaptive and learning-oriented approaches to program management. Participants will explore how program evaluati…

Reimagining the Public Contact Center

Inside the Modernization of High-Volume Call Centers

Public benefits programs field enormous call volumes — and the pressure on those systems became impossible to ignore during and after the pandemic. This workshop features practitioners from two state agencies who led call center modernization efforts fro…

Reimagining the Public Contact Center

What Responsive Government Looks Like: Designing Effective Public Contact Centers

Public contact centers are often the primary way residents interact with government,  yet many were built for a different era and haven't kept pace with resident expectations or modern service delivery. This workshop brings together practitioners who work…

The Prompting Lab

The Prompting Lab Office Hours: Bring Your AI Questions

After learning the basics of prompt structure, the next step is practice. This follow-up office hours session gives you a chance to bring your questions, test prompts, troubleshoot challenges, and learn from peers who are also beginning to use generative AI in…

Elephants in the AI Room

Invisible Barriers: Disability Rights and Public Sector AI

This workshop moves beyond high-level discussions of responsible AI to focus on practical public-sector challenges and decisions. Participants will examine how AI-enabled systems can either improve or undermine accessibility depending on how they are designed,…

Elephants in the AI Room

Power, Place, and AI: Energy, Environment, and AI Data Centers

This session examines the practical policy and governance challenges surrounding AI infrastructure and explores how public leaders can balance innovation, reliability, sustainability, affordability, and community impacts as AI adoption accelerates.

The Prompting Lab

Prompting Lab: The Elements of a Good Prompt

Getting useful results from generative AI starts with knowing how to ask the right question. For public professionals who are new to AI tools, prompting can feel like guesswork: What information should you include? How much context is enough? How do you ask fo…

Elephants in the AI Room

Beyond Displacement: Building an AI-Ready Workforce

This session explores the workforce impacts of AI in the public sector, including displacement risks, changing roles, productivity pressures, and opportunities to make public work more enjoyable, effective and sustainable. Participants will examine strategies…

AI for Public Sector Legal Professionals

AI Legal Products Showcase

This session showcases innovative applications of AI in legal practice. Participants will learn how AI tools are being deployed to streamline legal processes, provide legal information to underserved communities, and identify individuals who qualify for legal…

Prompting Lab Office Hours: Bring your AI Question

Join for Prompting Lab Office Hours, a live space for public sector professionals to ask questions, test ideas, and troubleshoot how generative AI fits into daily work. Bring what you’re working on and walk away with clearer, more confident next steps.

Foundations of Leadership: Leading Teams, Cha…

Enabling great performance

This session examines how organizations can adapt over time in ways that preserve core values while evolving their structures, practices, and priorities to support strong performance in changing conditions.

Building Better City Services

Hiring for UX Roles and Building Agency UX Practices

The session will examine how agencies can think about hiring for UX roles, developing the right team structures, and embedding user-centered practices into ongoing work.

AI for Public Sector Legal Professionals

Crafting AI Use Policies

This session provides guidance on developing robust policies for AI usage within a government setting. The session provides a framework for structuring a comprehensive AI use policy, including security, privacy, transparency, equity, accountability and oversig…

Foundations of Leadership: Leading Teams, Cha…

Giving and receiving feedback

This session explores how to make performance feedback more constructive, useful, and actionable for both the person receiving it and the person delivering it.

Foundations of Leadership: Leading Teams, Cha…

Understanding personal strengths

This session helps participants identify their strengths, reflect on the conditions that allow them to do their best work, and develop a more grounded approach to personal growth and contribution.

Building Better City Services

Defining Problem Spaces and Developing a UX Plan

In this 90-minute session, participants will learn how to better define service delivery problems and translate them into a practical UX plan.

Ideas in Action

Ten Things To Know About Data Centers

Build a practical understanding of how data centers work and what drives their growth. Examine how decisions about siting, energy consumption, resilience, and community impact intersect with public priorities.

AI for Public Sector Legal Professionals

AI and Legal Ethics

As artificial intelligence rapidly transforms the legal landscape, practitioners face a pivotal moment in redefining how law is researched, practiced, and delivered. This session examines the latest ethics opinions and judicial decisions shaping the use of AI…

The Prompting Lab

Prompting Lab Office Hours: Bring your AI Questions

Join Jus for Prompting Lab Office Hours, a live space for public sector professionals to ask questions, test ideas, and troubleshoot how generative AI fits into daily work. Bring what you’re working on and walk away with clearer, more confident next steps.

Foundations of Leadership: Leading Teams, Cha…

Building a team

This session explores what distinguishes high-performing teams from low-performing ones and how to decide when a team is the right approach, who should be involved, and what the team should be set up to achieve.

AI for Public Sector Legal Professionals

AI Basics for Public Sector Legal Professionals

This foundational session introduces public sector attorneys and legal staff to artificial intelligence technologies relevant to government legal practice. Participants will explore how AI systems work, common applications in legal settings, and the considerat…

Foundations of Leadership: Leading Teams, Cha…

Creating psychological safety

Psychological safety is essential to strong team performance, and this session examines how to create the conditions for candid communication, better judgment, and more effective outcomes.

The Prompting Lab

Using Source-Grounded AI to Turn Sources into Presentation, Video, and Oral Communications

Through live examples and guided practice, participants will learn how to use selected materials to produce presentation-ready outputs, as well as audio and video-style content that supports stakeholder communication, internal planning, and team decision-makin…

Building Better City Services

UX Fundamentals and Why It Matters in Government

The session will examine how UX helps agencies better understand the needs, expectations, and barriers residents encounter when interacting with public services.

AI and Human Services: Innovating to Serve Pe…

Co-Designing with Communities: Building AI Tools with Residents and Frontline Staff

This session focuses on participatory approaches to designing AI-enabled systems. Participants will explore how engaging residents, advocates, and frontline staff can improve system design, surface risks early, and build trust—especially in communities most af…

AI and Human Services: Innovating to Serve Pe…

Simpler Services, Stronger Access: Designing Better Systems with AI

This session provides a grounded introduction to AI for human services leaders, clarifying what AI is, what it is not, and how it is already being used in eligibility determination, case management, and client communications. Participants will build shared und…

The Prompting Lab

Using Source-Grounded AI to Turn Sources into Written and Visual Communications

Public professionals are often required to interpret complex programs, analysis, and large volumes of information, and translate that material into clear, usable communication for different audiences. This session focuses on using source-grounded AI to generat…

Ideas in Action

Crisis Engineering for Public Systems: Designing Resilience Under Pressure

Join Marina Nitze, Matthew Weaver, and Mikey Dickerson, founders of Layer Aleph and co-authors of Crisis Engineering: Time-Tested Tools for Turning Chaos into Clarity, for a conversation with Beth Simone Noveck on how governments can design systems that hold u…

AI and Human Services: Innovating to Serve Pe…

Innovations in Action: Inspiring projects from around the country

Human services agencies are under intense pressure to stabilize Medicaid and SNAP at a moment marked by eligibility backlogs, procedural disenrollments, high error rates, staffing shortages, and declining public trust. This session focuses on how states are us…

The Prompting Lab

Getting Started With Source-Grounded AI

The session will examine both the opportunities and limitations of source-grounded AI in public sector contexts. Participants will learn how to set up a secure workspace, upload and organize documents, and use core NotebookLM features—such as Mind Maps—to expl…

Opening Data for AI Innovation

Building AI-Ready Open Data

Examine what makes datasets usable for AI, including key design features, interoperable data ecosystems, and governance practices that support secure, responsible reuse.

AI and Human Services: Innovating to Serve Pe…

The Identity Challenge: Tackling User Disambiguation and Data Integration Across Programs

This session explores one of the most persistent challenges in human services: accurately identifying and supporting individuals across fragmented systems. Participants will examine how AI can support identity resolution and data integration, along with the ri…

The Prompting Lab

Prompting Lab Office Hours: Bring your AI Questions

Join us for Prompting Lab Office Hours, a live space for public sector professionals to ask questions, test ideas, and troubleshoot how generative AI fits into daily work. Bring what you’re working on and walk away with clearer, more confident next steps.

Democratic and Public AI: Practical Strategie…

Governing and Funding Public AI: Standards, Oversight, and Sustainable Investment

Bring together procurement, infrastructure, and governance to identify practical next steps for building durable public AI capacity.

Ideas in Action

Tools for Innovation: Service Blueprinting 101

The session will introduce core concepts in service design. You will learn about how service design has been used to strengthen public service delivery, and will gain practical tools and resources to bring service design approaches into your own work.

Democratic and Public AI: Practical Strategie…

AI Sovereignty: Sweden, Switzerland, Spain and Beyond

Compare international approaches to shared AI infrastructure, governance, and national capacity—and what they mean for U.S. institutions.

Ideas in Action

Don't Think of a Robot: Low-Tech Questions for AI Planning

How public leaders can ask the right human-centered questions before adopting AI, grounding decisions in mission, accountability, and public trust.

AI and Human Services: Innovating to Serve Pe…

Responsible AI in Practice

This session focuses on the guardrails needed to use AI responsibly in human services contexts. Participants will explore governance structures, risk management strategies, and oversight approaches designed to protect clients, support staff, and ensure complia…

The Prompting Lab

AI for Coding: From Zero Experience to a Working Website

In this hands-on Prompting Lab, participants will use AI to build a simple website for showcasing a project, program, or initiative. Designed for beginners, the session walks step by step through how to prompt AI to generate code, shape the structure and conte…

Ideas in Action

Who's Afraid of Agentic AI? How to Compare, Purchase, and Deploy Agents Responsibly

Over the past six months, the AI boom has grown even more chaotic. Startups frequently overpromise, while the public sector falls ever further behind in understanding, let alone adopting AI capabilities. In this dynamic, IT specialists and procurement teams st…

Democratic and Public AI: Practical Strategie…

State and Local Pathways to Building and Buying Public AI

Learn from concrete examples of how governments are designing modular, model-agnostic systems and embedding public values through procurement.

AI and Human Services: Innovating to Serve Pe…

AI 101 for Human Services Leaders

This session provides a grounded introduction to AI for human services leaders, clarifying what AI is, what it is not, and how it is already being used in eligibility determination, case management, and client communications. Participants will build shared und…

Ideas in Action

Integrating Feedback Loops and Iteration in Policy Implementation

Public servants increasingly operate in complex policy environments where outcomes cannot be fully anticipated and learning from implementation is essential. This workshop explores practical ways to embed feedback loops and iteration into policymaking, drawing…

Democratic and Public AI: Practical Strategie…

The Public Option: Rethinking AI Infrastructure for the Common Good

Explore models for shared and open AI infrastructure that promote competition, reduce costs, and align innovation with public needs.

Opening Data for AI Innovation

Using AI to Make Open Data Useful: Lessons from the City of Boston

Learn from a real-world case in the City of Boston that shows how governments can enable AI access to open data through controlled, standardized interfaces—scaling use while maintaining security, consistency, and public oversight.

The Prompting Lab

Prompting Lab Office Hours: Bring your AI Questions

Join Ray Bell,  AI/ML Product Director, State of Maryland, for Prompting Lab Office Hours, a live space for public sector professionals to ask questions, test ideas, and troubleshoot how generative AI fits into daily work. Bring what you’re working…

Amplify: Mastering Public Communication in th…

Fighting Fire with Fire: Combating Disinformation with AI

Disinformation and declining trust in institutions pose some of the most pressing challenges for government communication today. This session brings together experts to explore strategies for countering false narratives, rebuilding credibility, and strengtheni…

Democratic and Public AI: Practical Strategie…

What Is Public AI and Why It Matters

This session defines what “public AI” means and the arguments for how governments can take an active role in shaping it.

Ideas in Action

Simple Rules for High-Performing Public Teams

Learn three practical rules for creating high-performing, energized teams grounded in psychological safety, empowerment, and simplicity.

Opening Data for AI Innovation

Open Data as a Foundation for AI Innovation

Build a shared understanding of open data and its role in AI, identify common legal, technical, and cultural barriers to data sharing, and explore where opening data can create public value.

Amplify: Mastering Public Communication in th…

Managing Media Relationships and Missteps

Building strong relationships with reporters is a long-term investment for government communicators, but even the best-managed relationships can face challenges. This session examines how to cultivate trust with the press, respond constructively when errors oc…

Democratic and Public AI: Practical Strategie…

How Governments Are Buying AI Now: Opportunities, Risks, and Leverage

Examine how AI is entering government today—and how procurement and architecture choices shape control, risk, and long-term flexibility.

Amplify: Mastering Public Communication in th…

Navigating Crisis Communications with Confidence

Crises demand speed, clarity, and composure. This workshop focuses on best practices for communicating under pressure, with particular attention to tone, timing, and transparency. Participants will learn how to balance urgency with accuracy, maintain credibili…

Prediction, Automation, and Decision Making w…

How Not to Buy Stupid AI: A Practical Guide to Evaluating AI Products and Tools

Learn evidence-based strategies for evaluating AI vendors and products, identifying red flags, and making smarter procurement decisions grounded in performance, fairness, and accountability

The Prompting Lab

Prompting Lab Office Hours: Bring your AI Question

Join Deborah Stine for a peer-to-peer Prompting Lab office hours session where public professionals bring real workflow questions, share use cases, and get practical feedback on using generative AI responsibly to improve everyday government work.

Amplify: Mastering Public Communication in th…

Effective Use of Social Media: Storytelling, Trust, and Institutional Brand

Join John Wihbey, Director of the AI-Media Strategies Lab at Northeastern University, and Pearl Gabel, EVP of Creative and Content at Moxie Strategies, former Digital Director for the State of New Jersey and former Director of Video for the City of New York, f…

Ideas in Action

Introducing Grantwell: Using AI for Municipal Technical Assistance

In this session, Quentin Palfrey, Director of the Office of Federal Funds for the Commonwealth of Massachusetts, and Anjith Prakash Chathan Kandy, AI engineering at The Burnes Center for Social Change, will introduce Grantwell, an AI-enabled grant-writing assi…

Amplify: Mastering Public Communication in th…

Using AI to Understand Public Sentiment

Explore how AI can help public sector teams make sense of large volumes of community feedback by analyzing sentiment across surveys, comments, social media, and other public input. Learn how to apply these insights responsibly to improve decision-making, stren…

The Prompting Lab

Prompting Lab Office Hours: Bring your AI Questions

Join Jorge Valens,  Innovation Manager at the Miami-Dade County IT, Florida, for Prompting Lab Office Hours, a live space for public sector professionals to ask questions, test ideas, and troubleshoot how generative AI fits into daily work. Bring what you’re w…

Ideas in Action

Beyond Yes And - Navigating Polarities for Government Innovation

Learn how to move beyond either/or thinking and work productively with the competing demands that define public sector leadership. In this workshop, you’ll practice practical polarity-management tools to navigate complexity, hold tension constructively, and le…

Ideas in Action

Human-Centered AI: What Happens When AI Is Built With Families, Not Just for Them

Learn how generative AI can support families by translating, simplifying, and summarizing complex Individualized Education Programs (IEPs). This session showcases AIEP. a new tool developed by the Burnes Center for Social Change's AI for Impact program in part…

The Prompting Lab

AI for Product Management: Hands-On Prompting for Government Teams

Explore how generative AI can support core product management work in government, from synthesizing user needs to drafting requirements and prioritizing backlogs. Test real prompts with peers and leave with reusable patterns you can apply immediately.

Prediction, Automation, and Decision Making w…

Regulating Algorithms: What Governments Around the World Are Doing—and What Public Servants Should know

Explore how governments globally are governing automated systems and how public professionals can translate emerging regulatory approaches into agency policy, contracting, and oversight today.

Amplify: Mastering Public Communication in th…

Explaining Public Service: Strategies for Clear, Credible Communication

A conversation with Max Stier and Jill Abramson on practical, credible strategies for explaining what government does, how public servants contribute, and why clear communication is essential to building public trust.

Most requested: Leadership Skills

From Expertise to Impact: A Practical Guide to Informing and Influencing Policy

Join Deborah Stine for a practical session on how public professionals can translate expertise into influence, communicating evidence, shaping policy conversations, and engaging decision-makers more effectively within complex public sector environments.

The Prompting Lab

Prompting Lab Office Hours: Bring your AI Question

Join David Smith, IT Director, Colorado Governor’s Office of Information Technology (OIT), for Prompting Lab Office Hours, a live space for public sector professionals to ask questions, test ideas, and troubleshoot how generative AI fits into daily work. Bring…

Ideas in Action

Systems for Success: Rewiring Agencies to Deliver at Speed and Scale

Learn how public agencies can move beyond fragmented efforts to build operating systems that consistently turn priorities into results. The session focuses on practical ways to align leadership, operations, data, and accountability so teams can execute faster,…

Amplify: Mastering Public Communication in th…

Telling Public Stories with Data

Learn how to use visuals and video to enhance clarity and engagement, while avoiding cliché designs, AI-generated “slop,” and misinformation traps.

Most requested: Leadership Skills

Reimagining Public Institutions: Rethinking Leadership for Organizational Transformation

Join Christian Bason, Ph.D., Co-founder of Transition Collective, for a session on the evolving role of leadership in driving institutional change in the public sector.

The Prompting Lab

Using Generative AI to Improve Everyday Workflows for Public Professionals

Join Deborah Stine for a hands-on session on using generative AI to improve everyday government workflows. Participants will explore structured prompting techniques to transform complex information, improve clarity, and use AI responsibly in routine public ser…

Prediction, Automation, and Decision Making w…

Prediction Isn’t Intelligence: How Predictive Models Really Work in Government

Examine how predictive models differ from other AI tools, why prediction has hard limits in public sector settings, and how misunderstanding those limits can lead to costly or harmful deployments

The Prompting Lab

Welcome to the Prompting Lab: A Practice Space for Public Sector AI Use

In this kick-off session, co-hosts Jorge Valens, Davyd Smith, and Harrison McRae introduce the purpose, structure, and learning approach of The Prompting Lab.

Amplify: Mastering Public Communication in th…

Effective Communication for the Public Good

A conversation with former Congressman Brian Baird and moderator Jill Abramson on practical, trust-building communication strategies that help public leaders engage the public, counter misinformation, and strengthen democracy.

Ideas in Action

After 101: Building Confidence and Capability with Generative AI

Learn how to take the next step after generative AI basics by identifying high-impact use cases and designing safe, trustworthy workflows for daily public sector work.

Most requested: Leadership Skills

AI Governance Innovations: 2025 Reflections & the 2026 Roadmap

Join AI leaders from 6 states (AZ, GA, HI, NJ, NY, UT) to reflect on what we accomplished in governance innovation in 2025 and what we need to do in 2026

Democratic Engagement for the AI Era

Deliberating with the Public: Democratic Engagement Series Wrap up

Experience how AI can support structured public deliberation, from digital town halls to consensus-building platforms that bridge divides.

Democratic Engagement for the AI Era

Co-Creating with the Multi-Lingual Communities

Learn how to design AI tools with—not for—diverse communities facing language and cultural barriers.

Amplify: Mastering Public Communication in th…

Thinking Like a Reporter — What Makes News

Understanding how journalists evaluate stories and sources is essential for effective public communication. In this session, participants will gain insight into newsroom logic—what makes a story newsworthy, how reporters assess credibility, and why timin…

Democratic Engagement for the AI Era

Listening to the Public with AI

Master AI tools for processing large volumes of public input while preserving nuance, sentiment, and minority perspectives.

Amplify: Mastering Public Communication in th…

Strategic Storytelling in the Public Sector

Explore how narrative techniques can help public agencies connect with diverse audiences and improve message retention.

Democratic Engagement for the AI Era

Building a Better Conversation: The Engaged California Model

Discover how California is using digital tools and AI to help residents discuss complex issues, from wildfire recovery to public priorities, and turn community insights into real policy action

Facial Recognition: Applications, Risks, and Limits

This session will explore how law enforcement agencies are using facial recognition, from suspect identification to surveillance, and examine the ethical, legal, and technical challenges it raises.

Democratic Engagement for the AI Era

Ask Me Anything: Inviting, Summarizing and Responding to Public Comments

This workshop will explore how artificial intelligence is transforming the way governments invite, collect, and analyze public input on draft regulations, policies, and plans.

Amplify: Mastering Public Communication in th…

AI-Assisted Writing: Lessons from the Field

Explore how generative AI tools can support message creation—from speeches and public statements to FAQs and internal communications. This session will highlight practical ways to collaborate effectively with AI, recognize its limitations, and maintain authent…

What Gets Measured Gets Done: Unlocking City-Level Health Data for Smarter Decisions

In this exclusive event for InnovateUS, participants will explore this exciting, interactive tool and learn how they can use it to foster meaningful dialogue with colleagues, policymakers, and constituents, drive informed decision-making, and create targeted i…

Democratic Engagement for the AI Era

Solving Problems with the Public

Learn how to systematically analyze and structure participation feedback.

Smarter AI Procurement: Lessons, Pitfalls, and Tools for Public Sector Leaders

In this workshop, Thomas Gilbert shares lessons from where AI procurement often goes wrong and explores what IT teams, CIOs, and policymakers can do to make the process more effective.

Democratic Engagement for the AI Era

Citizen Assemblies and AI

Explore how artificial intelligence can enhance citizen assemblies and other deliberative democratic innovations.

Law Enforcement

Predictive Policing and Algorithmic Bias

This workshop will examine how predictive algorithms are developed and deployed in law enforcement, the risks of feedback loops and discriminatory outcomes, and practical steps agencies can take to evaluate and mitigate bias.

Law Enforcement

BIAS: Understanding and Undermining its Operation in Humans and in the Technology We Create

This workshop shows how policing professionals can use body cam footage to improve officer communication and training, assess the impact of training, and even predict moments of escalation during police interactions.

By the People, For the People, With the People – Design for Government

This workshop will focus on how improving customer experience and how to navigate the complexity of delivering services in the public sector.

Smart Data, Fair Cities: Evidence-Based Approaches to City Management

In this workshop, Dr. Sonita Singh will introduce participants to principles of data-informed city management, with a focus on how evidence-based approaches can strengthen public services and address inequities.

Democratic Engagement for the AI Era

Defining Problems with the Public

This workshop with Claudius Lieven from the City of Hamburg and the Digital Participation System (DIPAS) shows how digital participation platforms can be used to collect massive amounts of citizen feedback and transform it into a clear picture of the problems…

Amplify: Mastering Public Communication in th…

AI 101 for Communicators — What You Need to Know

An introduction to AI tools, their risks and opportunities, and what every public communicator should understand.

Hiring Reform with Humans at the Center: Lessons from St. Louis and San Francisco

In this workshop, Work for America will share how the cities of St. Louis and San Francisco reimagined their hiring practices with people—not paperwork—at the center.

A Model for State Government “Operators” - Colorado’s Governor’s Office of Operations

This session is designed for state and local government leaders working to improve execution and follow-through on priorities, as well as cabinet members, agency directors, and staff who want to strengthen cross-agency collaboration.

Welcome to Amplify — Strategy, Skills, and The Stakes of Public Communication Today

This opening session introduces the series’ core themes: clear messaging, media logic, and the evolving role of AI.

Law Enforcement

Stakeholder Engagement in AI Implementation

This session will help executives develop stakeholder engagement strategies and processes that support trust, transparency, and shared ownership throughout the AI lifecycle—from problem definition to deployment.

Law Enforcement

AI in Police Operations

Join us for this workshop discussion on how AI is changing police operations.

Democratic Engagement for the AI Era

Designing Smarter Engagement with AI

Learn a practical framework for structuring inclusive, AI-supported public engagement.

Law Enforcement

AI Policy Development

This session will guide public safety executives through key steps in developing effective AI policies tailored to their agency’s mission.

Democratic Engagement for the AI Era

Different AI Horses for Different Courses: Matching Tools to Purpose

Explore how to select the right AI tool for the right purpose from deliberation to co-creation, from problem definition to solution identification.

Artificial Intelligence

Leveraging Artificial Intelligence to Enroll in Federal and State Benefits

Participants will learn how AI can streamline enrollment pathways, reduce administrative burdens, and support frontline providers in connecting patients and residents with critical services.

Artificial Intelligence

Beyond Translation: Human-Centered Language Access with AI

This session will offer public sector professionals  tools and frameworks for incorporating AI and machine translation (MT) into their digital services—without losing sight of cultural nuance, accessibility, or equity.

Democratic Engagement for the AI Era

Why Public Engagement ?

This session introduces the role of public engagement in the context of artificial intelligence. Participants will examine why governments seek input from communities, how AI can change engagement processes, and what risks and tradeoffs are involved.

Law Enforcement

AI in Action: Use Cases and Capabilities in Law Enforcement

This session will explore the current landscape of AI applications in policing.

Human in the Loop: Keeping People at the Center of AI

This workshop is designed for public sector professionals at all levels of government, as well as anyone interested in learning how to integrate AI responsibly into decision-making and service delivery while keeping human judgment at the center.

Law Enforcement

AI Fundamentals for Public Safety

This foundational session will introduce law enforcement and public safety professionals to the core concepts of Artificial Intelligence, with a focus on applications in policing.

Future-Ready Government: Building Resilience Across State and Public Agencies

This workshop draws on insights from the IBM Center for The Business of Government, working in collaboration with the National Academy of Public Administration and IBM Institute for Business Value via the "Future Shocks " initiative, to explore how public inst…

UX in Government: How to Hire, Build Skills, and Grow Capacity

This 90-minute virtual event will focus on how government teams can grow their UX capacity, bring UX into their everyday work, and attract qualified UX professionals to public service roles.

From Bureaucracy to Vitality: Transforming Public Organizations

In this session, we'll explore how public sector leaders can transform their organizations by moving beyond these industrial-era practices. Drawing from successful transformations, we'll examine practical strategies for creating more entrepreneurial, agile, an…

Avoiding the Government Communication Trap

This session will help government employees translate complex, jargon-filled communication into clear, engaging, and compelling messages.

Chatbots in Public Service: Responsible Design and Use

In this session, we’ll unpack how conversational bots work, what they can (and can’t) do, and what risks to watch for when deploying them in the public sector.

How to Ensure Successful AI Adoption: Making Vendors Accountable and Trustworthy

This workshop offers a practical guide to navigating the vendor landscape, evaluating AI tools, and setting clear expectations for trustworthy implementation.

Making Homelessness Rare and Brief: Lessons from the Built for Zero Backbone Strategy

In this workshop, Melanie Lewis Dickerson, Director of Large-Scale Change at Community Solutions, will share lessons from the Built for Zero approach, focusing on how public sector professionals can play a pivotal role in supporting and sustaining local system…

Designing AI with Humans in Mind: Insights on Inclusion, Productivity, and Strategy

In this interactive session, Josh Martin, former Chief Data Officer for the State of Indiana, and Jamie Kimes, founder of The Idea Garden, will explore how AI can be a force for good—especially when it comes to supporting neurodiverse individuals and unlocking…

Community Engagement for Public Professionals: Communicating Scientific and Technical Information to Policymakers and the Public

In the final session of Dr. Deborah D. Stine's comprehensive community engagement series, the focus will be on communicating the results of engagement efforts as well as scientific and technical information to policymakers and the public.

Making Digital Services Accessible- Why Inclusive Design Matters for Everyone

This workshop introduces the diverse ways people interact with digital services, including visual, auditory, motor, and cognitive differences. Participants will explore tools like screen readers, keyboard navigation, and browser extensions that simulate impair…

AI Regulation Across Borders: Who’s Setting the Rules—and Why It Matters

Around the world, governments and international organizations are taking different approaches to shaping the future of AI—some focused on technological advancement, others on human rights, safety, or geopolitical competition. You’ll gain a clear picture of key…

Community Engagement for Public Professionals: Surveys

In the fourth workshop of Dr. Deborah Stine's community engagement series, the focus will shift to the design and implementation of effective surveys, a critical tool for collecting qualitative and quantitative data on community attitudes, preferences, and nee…

Building Better Access: Portland’s GenAI Pilot for Smarter Permitting Appointments

In this workshop, the City of Portland, Oregon will share how they piloted an AI-powered solution to streamline permitting appointment scheduling.

Leading Through Reform: Strategies to Engage Complex Teams

In this session led by Malena Brookshire, participants will learn how financial expertise can be leveraged to overcome resistance and guide agencies through significant operational transformation.

Community Engagement for Public Professionals: Focus Groups

This workshop, the third of a series on community engagement led by Dr. Deborah D. Stine, will focus on the use of focus groups to collect information from community members.

Community Engagement for Public Professionals: Interviews

This workshop on interviews is the second of a five-part series on community engagement, led by Dr. Deborah D. Stine. Building on the foundational strategies from the first workshop, participants will learn about the art and science of conducting effective int…

Generative AI for Public Sector Communicators: Tools, Ethics, and Best Practices

In this session led by John Wihbey, participants will explore how these tools can be thoughtfully integrated into public communication workflows while upholding standards of quality, transparency, and ethics.

Community Engagement for Public Professionals: Overview

Join Dr. Deborah Stine for an engaging introduction to a five-part series on community engagement tailored for state and local government. This first workshop provides an overview of innovative strategies to strengthen connections with communities.

Working Together, Better: Using Behavioral Science to Strengthen Team Dynamics

Join us for this workshop with Erin Britton and Jonathan Vayness, and learn simple tools that can help you better understand what makes a team strong.

AI for Family Advocacy and Learning: Making Individualized Education Plans Accessible

Learn how generative AI can support families by translating, simplifying, and summarizing complex Individualized Education Programs (IEPs). This session showcases a new tool developed by the Burnes Center for Social Change's AI for Impact program in partnershi…

Innovating in the public interest

Innovating in the Public Interest: Scaling

In this session participants will learn what it takes to measure impact effectively and ensure that public interest remains at the center of expansion decisions.

AI for Literacy Achievement

Teaching with AI – Real Stories from the Classroom

This session shares practical examples and reflections from the field, showing how AI tools are being thoughtfully integrated to personalize learning, boost student engagement, and promote literacy—all while navigating real challenges and opportunities.

Should You Be a Public-Sector Leader?

This workshop will consider the traits and skills that are often identified with leadership and give you some tools for assessing whether you would be a good public-sector leader.

AI for Literacy Achievement

AI and the Future of Public Education – A Briefing for State and Local Leaders

In this session, Michael Lubelfeld, superintendent of North Shore School District, will share perspectives on how educational leaders can navigate implementation at the district and state levels.

Innovating in the public interest

Innovating in the Public Interest: Growing

In this session, we will talk about what it takes to grow responsibly while protecting the integrity of public-sector initiatives.

AI for Literacy Achievement

From Vision to Implementation: AI for Principals and School Boards

This session offers insights for school leaders exploring how AI can support literacy and learning across their classrooms and schools.

Leading with Confidence: Helping Your Team Navigate AI in Public Service

Led by Neil Kleiman, Professor at Northeastern University and Faculty Director of InnovateUS, and Lamar Gardere, Executive Director of The Data Center, this session will help public managers balance enthusiasm with caution, opportunity with accountability—and…

Cómo Redactar una Política de IA Generativa para tu Jurisdicción (How to Write a Generative AI Policy for Your Jurisdiction)

En este seminario, exploraremos el proceso de creación de una política de IA generativa para el gobierno, tomando como referencia la experiencia de la ciudad de Boston en el desarrollo de sus directrices.

AI Prompts Unleashed: Transforming the Effectiveness and Efficiency of Your Policy Analysis, Program Evaluation, and Community Engagement

Join Dr. Deborah D. Stine for a practical, hands-on webinar designed to empower state and local government staff in policy analysis, program evaluation, and related community engagement with the latest advancements in AI-driven prompts.

Governing Through Uncertainty: Using Data, Digital Tools, and Generative AI to Strengthen Public Service

Led by Neil Kleiman, Professor at Northeastern University and Faculty Director of InnovateUS, and Lamar Gardere, Executive Director of the Data Center, this session offers a roadmap for using technology and data not just as buzzwords—but as practical levers to…

Innovating in the public interest

Innovating in the Public Interest: Learning and Pivoting

Participants will how to recognize the “brick wall” that almost always arises with cross-sector collaboration – and how to overcome challenges through learning and pivoting to a new agenda that reflects the priorities that you initially expose.

Navigating Tech Governance in 2025: Policy, Procurement & AI

In this workshop, Cassandra Madison and Josiah Raichewill guide public sector professionals through the five most important shifts shaping technology governance in 2025.

AI for Literacy Achievement

Reading Together with AI: Tools for Parent-Led Learning

Through hands-on demonstrations and expert guidance, learn practical strategies to provide wraparound support that empowers readers and fosters a lifelong love of learning.

Innovating in the public interest

Innovating in the Public Interest: Innovating Organizationally

In this session, participants will learn how to use new tech to collaborate in ways that can lead to breakthrough performance.

Diseño de Servicios Públicos y el Uso Estratégico de la IA Generativa (Public Service Design and the Strategic Use of Generative AI)

Este taller explorará cómo la inteligencia artificial generativa puede potenciar el diseño de servicios públicos, abriendo oportunidades a la creación de experiencias más eficientes, personalizadas y centradas en el usuario.

Lessons in Human-Centered Design in Government: The Cancer Moonshot Story

This workshop takes you behind the scenes of the Cancer Moonshot to explore how centering empathy, listening deeply to people affected by cancer, and designing iteratively helped drive breakthroughs in one of the most complex and high-stakes areas of public he…

From Policy to Practice: Pennsylvania’s Pilot with ChatGPT in Government

In this workshop, we’ll share key lessons from the Commonwealth’s ChatGPT Enterprise Pilot.

AI for Literacy Achievement

Smart Literacy Instruction: Using AI and Speech Recognition to Teach Reading

Participants will explore how AI-powered applications and speech recognition software can personalize reading instruction, providing real-time feedback on pronunciation, fluency, and comprehension.

Making Tech Procurement Easier: A Simple Tool to Improve Government Solicitations

In this workshop, we’ll share a simple but powerful idea: adding a one-page “summary sheet” to technology solicitations.

Starting with Curiosity: A Beginner’s AI Guide for Public Servants

This workshop is for anyone in government—regardless of role or department—who wants a foundational understanding of AI and its implications for public service.

Innovating in the public interest

Innovating in the Public Interest: Winning Early

Participants will learning the importance of driving for early wins – and of using them to build understanding of how collaborators are each evaluated and rewarded for successes.

Diseño participativo de servicios públicos con apoyo de inteligencia artificial (Co-Creating Public Services with AI Assistance)

En esta charla se explorarán procesos y herramientas que facilitan la integración del diseño participativo en la definición de problemas y el desarrollo de soluciones innovadoras a problemas públicos con el apoyo de la inteligencia artificial.

Innovating in the public interest

Innovating in the Public Interest: Getting Started

Learn what it takes to launch a project that can be sustained and deliver outstanding performance.

Del Big Data a la IA: Liderazgo para una transición digital responsable en el sector público (From Big Data to AI: Responsible Public Digital Transformation)

Con la experiencia de Santiago Garcés, CIO de la ciudad de Boston, conoceremos casos reales y buenas prácticas sobre cómo las administraciones pueden aprovechar el poder de los datos y la IA para mejorar la toma de decisiones, la prestación de servicios y la c…

AI for Literacy Achievement

Reading Challenges Revealed: AI Innovation in Dyslexia Assessments

Through hands-on demonstrations of the latest tools and expert insights, workshop participants will explore practical ways to integrate these innovations into your literacy strategies and empower diverse learners.

Opportunities for Practical Federalism

In this session, participants will explore the complex interplay between federal and state governance, examine common challenges in implementing federal programs at the state level, and learn effective strategies for maximizing state autonomy while maintaining…

Reimagining Public Institutions: Rethinking Leadership for Organizational Transformation

Join Christian Bason, Ph.D., Co-founder of Transition Collective, for a 90-minute virtual training on the evolving role of leadership in driving institutional change in the public sector.

AI for Literacy Achievement

Reading Out Loud, Growing Strong: AI Tools for Fluency Development

Through hands-on experience, participants will explore ASR-driven tools for literacy instruction to support diverse learners, improve reading fluency, and foster a love of reading.

Building Inclusive Climate Resilience with Human-Centered Design in Government

This workshop explores the intersection of Human-Centered Design (HCD), climate resilience, and civic tech—not just how local governments apply HCD principles to climate action, but also what supports or hinders their efforts in developing tech-enabled climate…

Ending Homelessness Together: Leveraging Data and Collaboration for Lasting Solutions

In this 60 minute session, you’ll gain a clear understanding of how to leverage data and collaboration to build a sustainable solution to homelessness, along with insights into addressing ethical concerns around privacy and data sharing.

Understanding, Identifying, and Addressing Administrative Burden

This interactive session will equip you with practical strategies to identify and reduce administrative burden, making services more efficient and accessible for both the public and frontline staff.

Power to the Public: Making Government Work Through People-First Innovation

This workshop, led by Tara Dawson McGuinness, co-author of Power to the Public: The Promise of Public Interest Technology, dives into a groundbreaking framework for improving public systems through a blend of technology, design, and empathy.

AI for Literacy Achievement

Interactive Reading Intelligence: Personalizing Reading Comprehension with Language Models

In this session, participants will explore best practices for implementing language model tools to foster engagement and improve comprehension in diverse classrooms.

From Plans to Preparedness: Using GenAI as a Practice Partner in the Public Sector

This workshop introduces GenAI as a “practice partner” for governments, offering a low-cost, high-impact way to prepare for extreme weather events, misinformation campaigns, and other complex emergencies.

Executing Change Part 2: Applying the Results Framework

Building on the foundation established in Part 1, this advanced session provides hands-on experience with the Results Framework. Join us for another 90-minute, interactive, virtual training with Steve Kadish, where theory meets practice through real-world appl…

Adopting the Product Model in the Public Sector: Putting Outcomes First in Government IT

Building on Part 1, this session explores real-life success stories of government agencies adopting the product model. Participants will gain practical tools and strategies to address challenges and effectively implement product-driven practices in the public…

AI for Literacy Achievement

Gaming the Reading Gap: Gamified AI Tools for Literacy Development

Participants will explore cutting-edge AI-powered platforms that use game mechanics to motivate students, track their growth, and target specific areas for improvement.

Executing Change Part 1: Introduction to the Results Framework

This comprehensive 2-part workshop series provides participants with a battle-tested framework and practical tools to execute change and deliver results—through a proven method tailored specifically to the unique challenges and opportunities of the public sect…

The Role of Academic Impact Labs for Public Innovation: Stories of AI Innovation from Stanford's RegLab

This workshop will cover the promise and practicalities of government-academic partnerships to build bridges between universities and government agencies. This talk will provide examples and discuss learnings on how to enable such work at the local and state l…

Adopting the Product Model in the Public Sector: Introduction to the Product Model

In this two-part workshop series, you’ll discover how the product model can transform IT development and acquisition in government.

Implementing AI Responsibly in the Public Sector: Insights from Colorado’s AI Case Inventory and Pilot

This workshop offers an in-depth look at how Colorado is leading the way in responsible AI integration within the public sector.

Understanding and Shaping Organizational Culture: A Guide to Driving Change

In this 60-minute session, participants will explore the interaction between culture and organizational priorities, assess the cultural dynamics across their team, and discuss real-world examples of cultures that drive performance and resilience.

AI for Literacy Achievement

Writing Smarter with AI: Digital Assistants for Enhanced Reading and Writing

In this workshop, participants will dive deep into popular AI writing tools to analyze their potential for personalized feedback and student support.

Better Government for All: A Practical Introduction to Entity Resolution with AI

In this 90-minute session, participants gain a clear understanding of how entity resolution supports better governance and decision-making, while also addressing key concerns around privacy and ethics. Whether you're involved in social services, justice, healt…

Scaling AI Adoption in the Public Sector: Lessons from Utah’s Journey from Pilot to Implementation

With a focus on practical solutions, this session will highlight Utah’s approach to general workforce training, customized support for power users, and the development of tailored workshops for key stakeholders such as adjudicators and procurement professional…

Bridging the Talent Gap: Recruiting and Integrating Tech Talent in Government

In this 90-minute session led by Keith Wilson, you’ll dive into real-world case studies and learn best practices for inclusive hiring, effective onboarding, and creating a culture that motivates staff to stay and grow.

Equity Analysis for Public Policy and Programs

Join Deborah Stine for a 90-minute workshop where participants will receive an understanding of equity and how to assess equity in public policy when analyzing the status of equity in current programs, changes to those programs, and potential new policies.

Accessing AI Safely: Setting up an AI “Sandbox”

In this 90-minute session, you’ll explore real-world case studies from governments actively using AI, learn best practices for policy development and deployment, and understand the critical role sandboxes play in fostering responsible innovation.

Planning for Success: A Behavioral Science Approach to Implementation

In this practical hour-long workshop, experts from BIT will show participants how to overcome common implementation challenges using behavioral science frameworks.

Crisis Engineering for Public Officials

Join InnovateUS experts for a hands-on session that explores the fundamentals of bureaucracy hacking and crisis engineering. Drawing on real-world examples, this workshop will illustrate how public officials can build resilience into their processes, enabling…

Data Storytelling and Visualization

Led by experts from the IMF’s Creative Lab, participants will delve into the process of innovating within data visualization, learning how to harness design thinking and behavioral insights to communicate effectively with diverse audiences.

Conducting Effective and Equitable Community Engagement

Join Sofía Bosch Gómez, Postdoctoral Fellow at The Burnes Center for Social Change, for a dynamic 90-minute virtual workshop designed to empower participants with the skills to harness the collective wisdom of communities.

What Artificial Intelligence Can Do, What It Can’t, and How to Tell the Difference

Join us for a 60-minute workshop where Arvind Narayanan, professor at Princeton University, will discuss what Artificial Intelligence can and can’t do, and how to tell the difference between predictive artificial intelligence (AI), generative AI, and other typ…

Driving Uptake of Government Services Through Human-Centered Marketing and Communication

Join Katie Fiore, Director of the Office of Innovation for the State of New Jersey, for a hands-on workshop focused on driving public engagement with government services using human-centered marketing and communication strategies.

Industry Series: Protecting the Digital Frontier: Lessons in Cybersecurity from the Public Sector

Chike Aguh, Burnes Center Senior Fellow, will interview Veronica Pugin, Manager of Strategic Programs at Okta Inc., in an hour-long workshop to discuss their journeys into cybersecurity and the top issues leaders need to think about to secure the digital front…

Executing Change and Delivering Results

Join us for a 90-minute virtual training with Steve Kadish, former Chief of Staff to former Massachusetts Governor Charlie Baker to focus on the necessary but often overlooked parts of good governing: successful execution and implementation in the delivery of…

Data Quality and Management for the Public Sector

Join us for a 90-minute virtual training with Rebecca Friedman, Tony Vachino, and Carolyn Carson of IBM, where participants will learn about current challenges in data management in the public sector.

Best Practices for Responsibly Using Generative AI and Overcoming Ethical Risks and Societal Challenges

InnovateUS is providing a training on generative artificial intelligence (GenAI) best practices for the Utah Attorney General's Office. Note: This training is for staff of the Utah Attorney General's Office and is not open to the public.

Policy Analysis for Public Professionals

Join Deborah Stine for a 90-minute workshop to learn about the ten-step process to do a public policy analysis based on the 4Es (effectiveness, efficiency, equity, and ease of political acceptability.

A State-Based Approach Generative Artificial Intelligence: Learning from New Jersey

Join us for a 60-minute workshop with Chris Rein, where participants will hear an overview of what the State of New Jersey is doing with respect to generative artificial intelligence (AI).

Public Engagement and Institutional Listening Through Generative AI

Join us for a 90-minute workshop with Eric Gordon and Nigel Jacob where participants will learn about the importance of rethinking public engagement strategies in the context of trust deficits within public-serving institutions.

Private Innovation in the Public Interest: Moving Beyond Corporate Engagement to Sustained Initiatives

In this 60-minute virtual workshop led by Anita McGahan, participants will learn how to overcome structural problems when organizations aren’t aligned, how to build relationships, and how to deploy a framework for achieving sustained impact.

Private Innovation in the Public Interest: Turning Problems into Opportunities for Corporate Engagement

In this 60-minute virtual workshop led by Anita McGahan, participants will learn how to build alignment with the private sector, break down problems into actionable initiatives, and build the capabilities to align organizations and interests.

How to Bring Tech and AI Talent into Government

Join us for a 60-minute virtual workshop with Jennifer Anastasoff, where participants will receive specific advice for recruiting and hiring technical experts and will learn to identify relevant technology and innovation leadership positions, as well as the co…

Developing an Ethics Ecosystem for AI and Big Data

Join us for this 60-minute virtual training where John Basl will discuss the challenges in developing ethical artificial intelligence (A.I.) based systems in the current absence of a robust ethics ecosystem that helps distribute ethical reasoning, decision-mak…

Private Innovation in the Public Interest: Triumphs and Disasters When Public Agencies Engage with Companies

In this 60-minute virtual workshop led by Anita McGahan, participants will learn why companies engage in pursuing public goals, illustrated by real-world case studies.

How (and Why!) to Form New Collaborative Relationships to Tackle Civic Challenges

Join us for a 90-minute virtual workshop with Adam Seth Levine, Professor of Health Policy and Management in the Bloomberg School of Public Health at Johns Hopkins, on the collaborative relationships needed to tackle civic challenges.

Exploring the Potential of AI for Government Procurement Processes

Join us for this 90-minute workshop with Dan Chenok, Executive Director of the IBM Center for The Business of Government, where participants will learn how procurement officials in government can apply AI to do market research, develop templates based on exper…

A Tale of Two Generative AI Use Cases

Join us for this 60-minute workshop with the USDR team, who will show participants how generative AI can be integrated into existing workflows to address public sector challenges, drawing on USDR’s experience with state and local governments.

Applying the Opportunity Solution Tree Framework in Government to Drive towards Better Outcomes

Join us for a 60-minute virtual workshop with Stephanie Cain, a Design, Research, and Product consultant who works with government organizations. This training will focus on applying the Opportunity Solution Tree (OST) framework developed by Teresa Torres to g…

Interactive Workshop: Producing Better AI Results through Prompt Engineering

Join Michael Baskin, Chief Innovation Officer for Montgomery County Maryland, in an hour-long workshop to learn how to get the most out of responses from generative artificial intelligence (AI) models.

Human-Centered Design in Government: From Idea to Implementation

Join us for this 90-minute virtual workshop with Judi Brown and Brittany Henry of CivicMakers, where they will explore some of the opportunities and challenges of human-centered design in state government.

Using Behavioral Insights to Design Effective Communications

Join us for this 60-minute workshop with the Behavioral Insights Team where participants will be introduced to a concrete series of steps for applying behavioral insights to communications design.

Debiasing Decision Making in Government

Join us for this 90-minute virtual workshop with the Behavioural Insights Team. In this workshop, participants will learn about how our decisions and judgments are affected by cognitive biases, such as confirmation bias, group reinforcement, and optimism bias.

Delivering Data Science Projects in Government

Join us for this 90-minute virtual workshop with Joy Bonaguro, former Chief Data Officer of the State of California. Participants will learn how to distinguish artificial intelligence (AI) and machine learning (ML) data science from traditional analytics.

Building Successful Public-Private Partnerships

Brenna Berman will discuss how public sector organizations can leverage innovative partnerships to extend their capabilities and impact on operations and resident services.

Evaluating Effectiveness and Efficiency through Benefit-Cost, Cost-Effectiveness, and Risk Analyses

Join us for a 90-minute virtual training with Dr. Deborah Stine, Founder of the Science & Technology Policy Academy, where participants will learn about three fundamental quantitative techniques that are essential for evaluating the effectiveness, efficiency,…

Incorporating Design, Collective Imagination, and Future Speculation in Public Sector Work

Join us for this 60-minute virtual workshop where Oskar Stokholm Østergaard, Design & Futures Lead at the Danish Design Center will talk about the importance of thinking about alternative futures in public sector work.

Emerging Technologies and The Future of Work

In this 90-minute virtual workshop, Chike Aguh, former Chief Innovation Officer at the US Department of Labor will discuss how the future of work intersects with key emerging technologies that are defining the 21st century economy such as artificial intelligen…

Applying Trauma-Informed Design to Improve Government Services

Rachael Dietkus, a licensed clinical social worker-designer and trauma-informed design expert currently working with the United States Digital Service and the founder of Social Workers Who Design, will discuss using trauma-informed care principles to improve h…

The Art and Science of Civic Entrepreneurship

Join us for this workshop 90-minute workshop with Shannon Arvizu, Public Service Fellow in Tech & Society Group at Georgetown University and a Senior Advisor to the Chief Data Officer in the U.S. Department of Commerce, learners explore the ways that the publi…

How to Build and Operate a World–Class Government Innovation Lab

Join us for this 90-minute virtual workshop with Grayson Bass, who will talk about how to resolve the conflict and perceived paradox of government innovation.

Using AI to Improve Government Services and Benefits Delivery

Join us for this 90-minute virtual workshop, where Dan Chenok, Executive Director of the IBM Center for The Business of Government will explain artificial intelligence’s (AI) potential to improve government operations, services, and the delivery of benefits.

AILGN: AI's Impact on Resident Engagement

Join us for an insightful webinar exploring the transformative influence of AI on resident engagement. From redefining communication strategies to meeting evolving resident expectations, we'll delve into the realm of generative AI, chatbots, and beyond.

Questions and Answers: Using Research Knowledge to Support Policy and Practices

Join us for this 90-minute virtual training where Peter Bragge and Cristián Mansilla will present practical overview of how to harness research evidence reviews to support policymaking.

Artificial Intelligence in Local Government: Case Studies from Government Leaders and Innovators

Hear from local government leaders and innovators - including Zoila Cassanova, New Jersey Passaic County Surrogate Judge; Intashan Chowdhury, Borough Administrator for the Borough of Prospect Park in New Jersey; and Micah Gaudet, Deputy City Manager for Marico…

Mastering dX: De-risking Digital Transformation by Focusing on the "Right Problem"

Beth Simone Noveck and Seth Harris will explore how to best approach digital transformation in the nation’s workforce development system in a workshop hosted by NASWA. Discussion will center around the power of using data analytics and Human-Centered Design to…

Democratizing Data: Discovering Data Use and Value for Research and Policy

InnovateUS is co-sponsoring this webinar with the Harvard Data Science Initiative. The Harvard Data Science Review has published a special issue, “Democratizing Data: Discovering Data Use for Research and Policy,” presenting cutting-edge ideas on using robust…

Using Behavioral Science to Revolutionize Policy-Making and Service Delivery

Join us for this 90-minute virtual workshop with Leah Everist and Anna Keleher of the Behavioural Insights Team where participants will explore the fundamental principles of behavioral science and uncover its potential to drive positive change across various s…

Towards Deep Listening: Rethinking Public Engagement Through Generative AI

Eric Gordon, professor of Civic Media at Emerson College and director of the Engagement Lab, will provide a practical framework for government practitioners to rethink why and how public engagement happens at a time when most public-serving institutions are fa…

Guidelines for Promoting Privacy in Facial Recognition Technology

Join us for this 60-minute workshop with Vance Ricks, associate teaching professor in the departments of Philosophy and Computer Science at Northeastern University, for a workshop on the use of facial recognition technologies and privacy.

All Your AI Questions Answered!

We’re bringing Cory Ondrejka back to answer everything you wanted to know about artificial intelligence, and more! Cory Ondrejka is a Senior Fellow at the Burnes Center for Social Change and previously served as the Vice President of Product Management at Goog…

Government and Higher Education: Partnering for AI Success

Neil Kleiman, urban policy professor at Northeastern University’s School of Public Policy and Urban Affairs and a Senior Fellow at the Burnes Center for Social Change and the GovLab, will outline how to establish a working and productive relationship with loca…

Creating a Culture of Digital Accessibility Through a Role-Based Approach

Join us for this 60-minute virtual workshop with Mike Gifford, Senior Strategist at CivicActions and a thought leader on digital accessibility in the public sector.

Industry Series: Using AI to Enhance Government Services and Operations

In this 60-minute session, Microsoft’s global public sector team will share examples of how state and municipal governments and government agencies are using artificial intelligence to enhance services and operations, including traffic flow analysis, improving…

Knowledge Management Strategies: How to Learn from the Past and Invest in Your Future

In this 90-minute virtual workshop, Jay Liebowitz will discuss how public sector organizations can capture, share, and leverage knowledge both internally and externally. Drawing from his time at NASA and in other public sector and not-for-profit organizations,…

Industry Series: Learning to Use Google’s AI-Powered Research and Writing Tools in Your Work

Join us for this 60-minute virtual workshop with Steven Johnson, Editorial Director at Google Labs. In this training, Steven will introduce NotebookLM, Google's new AI-powered research and writing tool, and will explain how NotebookLM's source-grounding approa…

Using Artificial Intelligence to De-Jargon Government Language

Join us for this 60-minute virtual workshop with Abigail Fisher, civic design expert working with the Colorado Digital Service, and former design lead at New York City's Civic Service Design Studio. In this training focused on making government communications…

How to Apply Human-Centered Design to Government AI Projects

Join us for this 90-minute virtual workshop with Elham Ali, Researcher at the Opportunity Project for Cities with the Beeck Center for Social Impact and Innovation at Georgetown University. In this training, participants will learn about approaches to integrat…

Industry Series: Using AI for Intelligent Document Processing

In this 60-minute session, Sergio Ortega, Worldwide Public Sector Lead in Artificial Intelligence and Machine Learning at Amazon Web Services, will provide information about how participants can leverage artificial intelligence and machine learning to address…

Trends in AI and the Impact for the Public Sector

Join us for a 90-minute workshop with Cory Ondrejka, former Tech Advisor to the CEO at Google and VP of Product at the Google Experience. In this workshop, Ondrejka will delve into the cutting-edge developments in artificial intelligence (AI) and their profoun…

Industry Series: Learn to use OpenAI's GPT Tools in the Public Sector

In this 60-minute session, Lane Dilg, Head of Strategic Partnerships, Global Affairs at OpenAI, will provide information about how participants can access and use OpenAI tools, models and services. Participants will learn how to build GPTs -custom versions of…

Make Bureaucracy Work for You

Join us for a 90-minute virtual workshop with Marina Nitze, co-author of the new book Hack Your Bureaucracy and former Chief Technology Officer of the U.S. Department of Veterans Affairs under President Obama. In this workshop, participants will learn how to s…

How to Use Generative AI in Government: Image Tools

Join us for this 90-minute virtual training with Beth Noveck, New Jersey's Chief Innovation Officer and Director of the Governance Lab. In this hands-on tutorial, participants will learn about generative artificial intelligence tools like Midjourney, DALL-E an…

Empowering Data Quality: A Metrics-Based Approach for Agency Excellence

Join us for this 60-minute virtual training with Tyler Haire, Associate Data Engineer at the Indiana Management Performance Hub (MPH), a state government agency that is committed to normalizing data best practices across the state. In this training, Tyler will…

How to Use Generative AI in Government: Text Tools

Join us for this 90-minute virtual training with Beth Noveck, New Jersey's Chief Innovation Officer and Director of the GovLab. In this hands-on tutorial, participants will learn about generative artificial intelligence tools like ChatGPT, Bard and Claude and…

What You Need to Know about Writing a Prompt for AI Tools

In this 60-minute hands-on session, Brandon Brin, Senior Technology Strategist at Microsoft, will teach participants how to use Microsoft Copilot and Bing chat and how to frame their prompts to receive better responses.

Redesigning Organizations: Moving Towards Collaborative Decision-Making

Join us for the 90-minute virtual training with Christian Bason, former CEO of the Danish Design Center (DDC). At DDC, Christian led the organization through a restructuring which placed the human perspective as the guiding management principle and moved towar…

How to Be a Responsible AI Evangelist for Your State

Join Christopher Rein, New Jersey's Chief Technology Officer, for this 90-minute virtual workshop which will cover ways in which the public sector can embrace artificial intelligence, while being mindful of the risks associated with these new technologies.

How to Use Generative AI in Government: Image Tools

Join Beth Noveck, New Jersey's Chief Innovation Officer and Director of the Governance Lab, for a 60-minute virtual workshop on how to use generative artificial intelligence tools like Midjourney, DALL-E, and Canva in everyday work.

Human-Centered Design Series: Human-Centered Design in Government

Join Virginia Hamilton, Designer in Residence with the Federation of American Scientists and a consultant with the Partnership for Public Service, for the third 90-minute virtual training of a three-part series on human-centered design. In this training, parti…

How to Use Generative AI in Government: Text Tools

Join Beth Noveck, New Jersey's Chief Innovation Officer and Director of the GovLab, for a 60-minute virtual workshop on how to use generative artificial intelligence tools like ChatGPT, Bard and Claude in everyday work.

Human-Centered Design Series: Putting the 5 Key Phases into Action

Join Virginia Hamilton, Designer in Residence with the Federation of American Scientists and a consultant with the Partnership for Public Service, for the second 90-minute virtual training of a three-part series on human-centered design. In this training, part…

Planning Workshop With States on Responsible AI Training (Invite Only)

This Planning Workshop is part of a series of convenings designed to seek broad input into the development of learning opportunities for public professionals in understanding and using AI (including Generative AI), exploring promising and effective practices f…

Bringing AI and Tech Talent into Government

Join Jennifer Anastasoff, Executive Director of the Tech Talent Project and founding member of U.S. Digital Service, and Cassandra Madison, Vice President of Partnerships of the Tech Talent Project for this 60-minute virtual workshop on the best practices in h…

Human-Centered Design Series: Introduction to Human-Centered Design for the Public Sector

Join Virginia Hamilton, Designer in Residence with the Federation of American Scientists and a consultant with the Partnership for Public Service, for the first 90-minute virtual training of a three-part series on human-centered design. In this training, parti…

What Works? Using Tools to Find Solutions to Public Policy Problems

Join Tina Rosenberg, co-founder of the Solutions Journalism Network, for a 90-minute virtual workshop on specific tools that allow participants to discover how other jurisdictions are approaching common problems and what separates success from failure.

Data Series: Data Collaboration and Governance

Join Stefaan Verhulst, Co-Founder of the Governance Laboratory (The GovLab) and Co-Founder and Principal Scientific Advisor of The DataTank, for the third 60-minute virtual training of a three-part series on data. In this training, participants will learn abou…

Responsible AI for Public Legal Professionals

This workshop addresses potential benefits and risks of artificial intelligence (AI) for public legal professionals. Learners will leave the workshop with an understanding of how responsible use of generative artificial intelligence could be used to enhance th…

How to Write a Generative AI Policy for Your Jurisdiction

Join Santiago Garces, Boston's Chief Information Officer, for a 90-minute virtual workshop on how governments are approaching new generative AI and how Boston has adopted a “responsible experimentation approach” to artificial intelligence (AI).

Data Series: The Science of Data Questions and Exploring Data Sources

Join Stefaan Verhulst, Co-Founder of the Governance Laboratory (The GovLab) ,and Co-Founder and Principal Scientific Advisor of The DataTank, for the second 60-minute virtual training of a three-part series on data. In this training, participants will learn th…

An Ethics Ecosystem for AI and Big Data: Why? What? How?

Join John Basl, Associate Director of the Northeastern University Ethics Institute, where he leads AI and Data Ethics Initiatives, for a 90-minute virtual workshop on the challenges in developing ethical artificial intelligence (AI). Basl will discuss the deve…

Data Series: An Introduction to Data and Its Reuse

Join Stefaan Verhulst, Co-Founder of the Governance Laboratory (The GovLab) and Co-Founder and Principal Scientific Advisor of The DataTank, for the first 60-minute virtual training of a three-part series on data. In this training, participants will learn abou…

Program Evaluation Series: Crafting Logic Models and Developing Indicators

Join Deborah Stine, Founder and Chief Instructor of the Science and Technology Policy Academy, for the third 90-minute virtual training of a three-part series on program evaluation. In this training, participants will develop the skills to construct robust log…

Program Evaluation Series: Navigating Stakeholder and Community Engagement in Program Evaluation

Join Deborah Stine, Founder and Chief Instructor of the Science and Technology Policy Academy, for the second 90-minute virtual training of a three-part series on program evaluation. In this training, participants will learn how to navigate stakeholder and com…

An Introduction to AI for the Public Sector

Marci Harris CEO and Co-Founder of POPVOX, a nonpartisan platform for civic engagement, and Executive Director of the POPVOX Foundation, for a 90-minute virtual workshop for public sector professionals who are new to artificial intelligence (AI). Harris will d…

Program Evaluation Series: Understanding Program Evaluation Essentials

Join Deborah Stine, Founder and Chief Instructor of the Science and Technology Policy Academy, for the first 90-minute virtual training of a three-part series on program evaluation. In this training, participants will gain an understanding of program evaluatio…

To Post or Not to Post: The Highs and Lows of Government Social Media

Join Pearl Gabel, former Digital Director for the State of New Jersey, former Director of Video for the City of New York, and current Founder of Grit Strategies, for a 60-minute virtual workshop where Gabel will discuss government communications in the era of…

Modernizing Unemployment Benefits: A Hands-On Workshop for States

In this 90 minute virtual training with leaders from the New Jersey Office of Unemployment Modernization and the New Jersey Office of Innovation, participants learn how New Jersey moved to an agile, human-centered approach to improving benefits. Join us for th…

Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better

Join Jennifer Pahlka, former U.S. Deputy Chief Technology Officer under President Obama and author of "Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better", for a 90-minute virtual workshop. Pahlka will discuss how governme…

The Future of Work: Challenges and Opportunities for the Public Sector

Join Chike Aguh, former Chief Innovation Officer at the US Department of Labor, for a 60-minute virtual workshop, where participants will learn about the problems and challenges facing us in the future of work, as well as positive efforts underway to address t…

Assessing the Impact: Evaluation of Public Programs

Join Deborah Stine, Founder and Chief Instructor of the Science & Technology Policy Academy, for this 90-minute virtual training, where participants will learn about two important components of evaluating projects: conducting effective surveys and social audit…

How to Write a Generative AI Policy for Your Jurisdiction

Join Boston's Chief Information Officer, Santiago Garces for this 90-minute virtual training, where participants will learn about how he developed the Boston guidelines on using generative AI in public service.

Problem Definition

Join us to hear from Beth Noveck, chief innovation officer for the State of New Jersey, about how clearly articulating the problems and root causes of projects that you work on can help you rethink how to address those projects.

Persuasive Memo Writing

Join Joshua Schoop, Principal Director for Technology & Innovation and Director for Day One Project, for this 90-minute virtual training, where participants will learn about strategies for persuasive memo writing in order to help them write the killer memo to…

AI in Government: Bring Your Questions, We've Got Answers!

As a Part 2 to our previous workshop, “What the Heck is ChatGPT? How Generative AI Will Impact Government," we are offering a follow-up session where you can ask the AI questions you're curious about and get answers from expert Alexis Bonnell. Bring the questi…

What the Heck is ChatGPT? How Generative AI will Impact Government

In this 90-minute virtual training, participants will understand and discuss AI tools, experiment with them, and become more confident in how they work. We will review key AI use cases for government and explore how generative AI might shape government in the…

Expanding Partnerships: Designing Missions for Impact

Join Christian Bason, CEO of the Danish Design Center, for this 90-minute virtual training, where participants will learn how to forge cross-sector partnerships and engage diverse stakeholders in solving complex social problems. Issues such as climate, mental…

Making the Most of New Technologies While Avoiding the Risks and Pitfalls

Join Santiago Garces, Chief Innovation Officer for the City of Boston, in this 90-minute virtual training, where participants will learn about the uses and advantages of new technologies - including big data, AI, chatbots, blockchain, IoT - for public sector w…

Using Behavioral Insights for the Public Sector

Join Leah Everist, a Senior Advisor for the Behavioral Insights Team, and Marta Garnelo Caamano,  Principal Advisor at BIT Americas, for this 90-minute virtual training where participants will learn about behavioral science concepts and explore ways that these…

Using Rapid Evidence Review to Find Solutions in Government

Join Peter Bragge, Director of Monash Sustainable Development Institute’s Evidence Review Service (ERS), in this 90-minute virtual training, where participants will learn about rapid evidence review, the skill of quickly getting up to speed on existing solutio…

Conducting Effective and Equitable Community Engagement

Join Sofía Bosch Gómez, postdoctoral fellow at The Burnes Center for Social Change, in this 90-minute virtual training, participants will learn about processes and tools that allow us to better tap the collective wisdom of our communities in defining our probl…

Thinking with Data: Leveraging Analytics to Better Define and Solve Problems

Join Richard Dunks, founder of Datapolitan, in this 90-minute virtual training where we will discuss the features of a data-driven mindset and key elements of a data-driven culture in the public sector. We will discuss the common barriers and strategies for he…

Human-Centered Design for Public Servants

Join Virginia Hamilton in this 90-minute virtual training on Human-Centered Design, participants will learn how to use design thinking for public problem-solving. Participants will be given an overview of the five key phases of the human-centered design proces…

Defining Your Problem

Join us to hear from Beth Noveck, chief innovation officer for the State of New Jersey, where participants will learn how to narrow down tough problems through creating a hypothesis and defining the root causes. Participants will walk away with tools for clear…

Results Framework: Getting Important Work Done

Join us to hear from Steve Kadish, former chief of staff to Governor Charlie Baker, where participants will learn about the key concepts in the Results Framework, discuss examples of how it works in reality, learn key tips for successful results, and leave wit…

Effective Measurement and Pilots

Join us to hear from Carin Clary and Kate Lawyer, Director and Assistant Director at the Government Performance Lab at Harvard Kennedy School, to learn more about how to determine the right size of a pilot, and how to implement it.

Creating a Performance Context with Outcomes, Foresight, Planning, and Risk Management

Join us to hear from John Kamensky, Senior Fellow, IBM Center for The Business of Government, on how to best work with, and across, each of these disciplines to help your decision-makers make informed decisions at different points in the policy cycle.

Hacking Bureaucracy

Join us to hear from Marina Nitze, New Practice Lab fellow at New America, and Nick Sinai, adjunct lecturer in Public Policy at Harvard Kennedy School and a senior fellow at the Belfer Center, about how you can improve your organization through their own stori…

Community Engagement - A Case Study and Conversation

Join us to hear from Allen Lomax, former Senior Analyst at the U.S. Government Accountability Office, who will lead the workshop to discuss the process, progress, and opportunities as it relates to Alexandria's Community Health Improvement Plan 2025. Allen wil…

Gaining Influence and Getting Buy-In for Innovation

Join us to hear from Gina Lucarelli, Team Leader at UNDP Accelerator Labs, who has successfully implemented a new way of working in her agency.

Introduction to Agile Project Management

Join us to hear from Sasha-Ann Thompson and Sheel Shah, Product Managers at 18F, about how agile management practices can be applied to implementing new projects and programs in government.

Persuasive Memo Writing

Join us to hear from Josh Schoop, Director of the Day One Project to learn how to persuade people at every step of the process of implementing your projects. In this one-hour virtual training, we will cover strategies for persuasive memo writing in order to he…

Powerful Partnerships

Join us to hear from Neil Kleiman, Director of NYU Wagner Innovation Labs, about how collaboration between private, public, and non-profit sectors have the potential to accomplish far more than any organization from a single sector can do.

Behavioral Insights

Join us to hear from Michael Kaemingk, principal advisor, local & state Government at BIT Americas, about behavioral science concepts and explore tools that can help you develop and test policies and services that encourage individuals to make better decisions…

Behavioral Insights

Join us to hear from Michael Kaemingk, principal advisor, local & state Government at BIT Americas, about behavioral science concepts and explore tools that can help you develop and test policies and services that encourage individuals to make better decisions…

Defining Problems with Data

Join us to hear from Eric Reese, former director at the GovEx academy, about how data can be used to help define and solve problems.

Human Centered Design: Interviewing and Journey Mapping

Join us to hear from Crystal Peñalosa, digital product lead at the New Jersey Office of Innovation, about how involving "users" can help you better understand the nuances of the problem you are trying to solve and place the customer experience at the center of…

Innovation 101

Join us to hear from Nick Scott, former director of Innovation Services at the Canada School for Public Service's Digital Academy, and explore the concept of innovation, reflect on examples and learn about how others in government have tapped the power of inno…

How to Create and Cultivate a Culture of Innovation

Join us to hear from Nigel Jacob, Emeritus Co-Founder of the Boston Mayor's Office of New Urban Mechanics, to cover a variety of compelling topics: managing risk, creating the team, and what counts as innovation.

Sustainable Neighborhoods Network

Join us to hear from Jonathan Wachtel, Sustainability Manager for the City of Lakewood, Colorado, and learn about his journey with the Sustainable Neighborhood Network and lead a discussion on how to mobilize communities in support of your projects in governme…

Innovation 101

Join us to hear from Nick Scott, former director of Innovation Services at the Canada School for Public Service's Digital Academy, and explore the concept of innovation, reflect on examples and learn about how others in government have tapped the power of inno…

Behavioral Insights

Join us to hear from Lindsay Moore, Principal Advisor at BIT America, about behavioral science concepts and explore ways that these behavioral insights can help you develop and test policies and services that encourage individuals to make better decisions.

Problem Definition

Join us to hear from Beth Noveck, chief innovation officer for the State of New Jersey, about how clearly articulating the problems and root causes of projects that you work on can help you rethink how to address those projects.

Fast Field Scanning and Rapid Evidence Review

Join us to hear from Peter Bragge, Senior Research Fellow at BehaviourWorks Australia, Monash Sustainability Institute, about how to find solutions that have been tried before, how to assess the success of those solutions, and better evaluate whether solutions…

All You Wanted to Know About Artificial Intelligence and Were Afraid to Ask

Join us to hear from Alexis Bonnell, Former Head of Innovation at USAID, where she helps demystify AI for "curious" public servants. She will share use cases, lessons learned, easy tools and answers your questions about how to navigate emerging technologies li…

Data in Government

Join us to hear from Afua Bruce, former chief program officer at DataKind, about how data can be used to help define and solve problems.

Behavioral Insights

Join us to hear from Lindsay Moore, Principal Advisor at BIT America, about behavioral science concepts and explore ways that these behavioral insights can help you develop and test policies and services that encourage individuals to make better decisions.

Data Experience Diagnostic: Results > Measures

Join us to hear from Marc Hébert, UX/Service Design Manager of the San Francisco Human Services Agency, and learn how to diagnose your team's organizational data practices, prioritize what bite-sized changes to make first, and then develop practical next steps…

Defining Problems with People: Human-Centered Design

Join us to hear from Emilia Ndely-Ogundipe, White House Presidential Innovation Fellow, to learn how involving "users" can help you better understand the nuances of the problem you are trying to solve and place the customer experience at the center of your wor…

Group Facilitation and Conducting Workshops

Join us to hear from Chaeny Emanavin, Innovation Director for the Center for Data Insights and Innovation at California Health and Human Services, to learn about methods to help find common ground and negotiate paths to agreement.

Data in Government

Join us to hear from Afua Bruce, former chief program officer at DataKind, about how data can be used to help define and solve problems.

Killer Memos: Effective Memo Writing

Join us to hear from Josh Schoop, Director of the Day One Project to learn how to persuade people at every step of the process of implementing your projects. In this one-hour virtual training, we will cover strategies for persuasive memo writing in order to he…

Equitable Public Engagement with Technology

Join us to hear from Alexis Bonnell, former head of innovation at USAID, to understand why and when collective intelligence can be most helpful, learn about innovative engagement tools, and understand key considerations for collaborating in effective and equit…

Human-Centered Design for Managers

Join us to hear from Chaney Emanavin, the Innovation Director for the Center for Data Insights and Innovation at California Health and Human Services, to learn how to manage your team's emerging use of human-centered design to deliver great products and servic…

What now? How the role of Public Servant Leader is Evolving Post Covid and the Digital Revolution

Join us to hear from Alexis Bonnell, a long-time public servant, now the Emerging Technology Evangelist at Google for Public service, as she takes almost 2 years of helping Public Servant leaders evolve during COVID and shares what she has learned, the trends…

Killer Memos: Effective Memo Writing

Join us to hear from Josh Schoop, Director of the Day One Project to learn how to persuade people at every step of the process of implementing your projects. In this one-hour virtual training, we will cover strategies for persuasive memo writing in order to he…

Equitable Public Engagement with Technology

Join us to hear from Beth Noveck, chief innovation officer for the State of New Jersey, and learn why and when collective intelligence can be most helpful, learn about innovative engagement tools, and understand key considerations for collaborating in effectiv…

Problem Definition

Join us to hear from Beth Noveck, chief innovation officer for the State of New Jersey, about how clearly articulating the problems and root causes of projects that you work on can help you rethink how to address those projects.

Killer Memos: Effective Memo Writing

Join us to hear from Joshua Schoop, director at the Day One Project, and cover strategies for persuasive memo writing in order to help you write the killer memo to advance your work, a current project or a new idea.