---
id: "workshop:from-implementation-to-impact-managing-change-and-measuring-results"
type: "InnovateUS workshop (upcoming, live online)"
title: "From Implementation to Impact: Managing Change and Measuring Results"
url: "https://innovate-us.org/from-implementation-to-impact-managing-change-and-measuring-results"
date: "2027-02-25"
duration: "60 minutes"
series: "Modernizing Public Contact Centers: People, Processes, and Technology"
source: "InnovateUS (innovate-us.org)"
licence: "CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0/), as stated on innovate-us.org"
---

# From Implementation to Impact: Managing Change and Measuring Results

InnovateUS workshop · 25 February 2027 · 60 minutes · upcoming: registration on the workshop page

Learn how to move contact center improvements from initial implementation into everyday operations. Explore approaches to managing organizational change, testing new workflows and technologies, engaging frontline staff, and addressing unexpected challenges. Practice identifying meaningful performance indicators, collecting feedback from residents and employees, and using evidence to improve service delivery over time.

Part of the series Modernizing Public Contact Centers: People, Processes, and Technology.

Register on the workshop page: https://innovate-us.org/from-implementation-to-impact-managing-change-and-measuring-results

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Original page: https://innovate-us.org/from-implementation-to-impact-managing-change-and-measuring-results · Licence: CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0/), as stated on innovate-us.org