---
id: "workshop:making-technology-work-procurement-integration-and-data-governance"
type: "InnovateUS workshop (upcoming, live online)"
title: "Making Technology Work: Procurement, Integration, and Data Governance"
url: "https://innovate-us.org/making-technology-work-procurement-integration-and-data-governance"
date: "2027-02-11"
duration: "60 minutes"
series: "Modernizing Public Contact Centers: People, Processes, and Technology"
source: "InnovateUS (innovate-us.org)"
licence: "CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0/), as stated on innovate-us.org"
---

# Making Technology Work: Procurement, Integration, and Data Governance

InnovateUS workshop · 11 February 2027 · 60 minutes · upcoming: registration on the workshop page

Learn how public agencies navigate the technical and procurement decisions involved in modernizing contact centers. Through a detailed government case study, examine how an agency selected technology, worked with vendors, integrated new tools with existing systems, and addressed data privacy and security requirements. Explore the roles of procurement, IT, legal, and operational teams in managing implementation and maintaining accountability.

Part of the series Modernizing Public Contact Centers: People, Processes, and Technology.

Register on the workshop page: https://innovate-us.org/making-technology-work-procurement-integration-and-data-governance

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Original page: https://innovate-us.org/making-technology-work-procurement-integration-and-data-governance · Licence: CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0/), as stated on innovate-us.org