---
id: "workshop:redesigning-contact-center-operations-people-workflows-and-coordination"
type: "InnovateUS workshop (upcoming, live online)"
title: "Redesigning Contact Center Operations: People, Workflows, and Coordination"
url: "https://innovate-us.org/redesigning-contact-center-operations-people-workflows-and-coordination"
date: "2027-02-04"
duration: "60 minutes"
series: "Modernizing Public Contact Centers: People, Processes, and Technology"
source: "InnovateUS (innovate-us.org)"
licence: "CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0/), as stated on innovate-us.org"
---

# Redesigning Contact Center Operations: People, Workflows, and Coordination

InnovateUS workshop · 4 February 2027 · 60 minutes · upcoming: registration on the workshop page

Learn how agencies translate modernization goals into changes in everyday contact center operations. Explore practical approaches to workforce planning, redesigning workflows, coordinating services across departments, and preparing frontline staff for new ways of working. Drawing on government experience, identify how operational decisions affect service quality and how to involve staff in designing and implementing improvements.

Part of the series Modernizing Public Contact Centers: People, Processes, and Technology.

Register on the workshop page: https://innovate-us.org/redesigning-contact-center-operations-people-workflows-and-coordination

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Original page: https://innovate-us.org/redesigning-contact-center-operations-people-workflows-and-coordination · Licence: CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0/), as stated on innovate-us.org