About the course

Using Generative AI at Work

This free, self-paced online course helps you integrate GenAI tools into your government work, enhancing public service delivery while managing risks responsibly.

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What You'll Learn

Divided into short accessible videos, the course is designed to give you practical skills you can use to serve the public better.

Introduction to GenAI: Master the fundamentals of Generative AI
Public Sector Uses: Explore real-world cases where GenAI is improving government services
Essential Tools: Master key GenAI platforms and how to use them in your work in government
Security & Ethics: Learn best practices for protecting sensitive information while using GenAI
Critical Perspectives: Understand key societal risks and opportunities created by AI

Why Take This Course?

Join tens of thousands of learners taking Responsible AI for Public Professionals.

In today’s digital age, understanding AI is essential for government professionals. Whether improving service delivery or enhancing decision-making, AI can help you tackle public challenges more effectively and ensure your work serves the public.

Hands-on Activities: Apply what you learn immediately with interactive exercises
Expert Insights: Benefit from a curriculum shaped by leading professionals across government, industry, and academia
Flexible Learning: Study at your own pace, with accessible materials
Professional Recognition: Earn a certificate upon completion to showcase your skills

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PARTNER ORGANIZATIONS

Course Details

Designed for public professionals

At-your-own pace

Course contents are screen reader-friendly and all videos include English closed captions.

The course is in plain, non-technical language and available in English

View the course curriculum

Explore Course Offerings

Responsible AI for Public Professionals

Through hands-on activities, these free courses showcase the practical ways you can use generative artificial intelligence (GenAI) in your work as a public professional. Addresses what to do and how to avoid risks.

This course consists of 2 parts:

Part 1 - Using GenAI in Government
Part 2 - Understanding Risks and Building Resilience

Designing Democratic Engagement with AI

This free, self-paced course equips you with the skills to design, run and learn from meaningful engagement with communities.

This course consists of 1 parts:

Part 1 - Practical Strategies for Public Participation

Human-Centered Design

Designed by Virginia Hamilton, this course gives participants a substantive overview of the human-centered design framework and offers opportunities to practice applying concepts from the course to your work.

This course consists of 1 parts:

Part 1 - Human Centered Design

The Innovation Skills Accelerator.

Based on research with thousands of public servants across three continents, our problem-solving curriculum gives you the digital, data and innovation skills to deliver more effective, equitable and engaged policies and services.