Beyond Displacement: Building an AI-Ready Workforce

AI is already changing how public employees draft emails and documents, analyze, communicate, and deliver services. For governments, the workforce question is not only whether AI will replace jobs, but how agencies can shape adoption so that workers are heard, and receive appropriate training so they are able to focus more on the mission that brought them to public service in the first place, rather than looking over forms, copying and pasting from spreadsheets, and data entry.

This session explores the workforce impacts of AI in the public sector, including displacement risks, changing roles, productivity pressures, and opportunities to make public work more enjoyable, effective and sustainable. Participants will examine strategies for workforce planning, worker engagement, training, and policy design that help agencies prepare for AI while protecting dignity, accountability, and service quality.

This workshop is designed for public professionals involved in workforce planning, operations, labor relations, service delivery, AI adoption, human resources, and organizational change.