Bringing Agents to Work
Technology adoption is ultimately a people challenge. How do agencies help staff move from occasional AI use to meaningful integration into everyday work? This session examines strategies for workforce adoption, training, change management, experimentation, and learning. Participants will explore how organizations are helping employees identify high-value use cases, redesign workflows, build confidence in agentic tools, and create feedback loops that improve both performance and governance over time.
Working with AI Agents in the Public Sector:…Coming UpFrom Chatbots to Agents
AI agents are often described as the next generation of AI, but the reality is more nuanced. Most organizations move gradually from using AI for drafting and research to using AI that remembers context, automates tasks, coordinates workflows, and eventually ta…
Working with AI Agents in the Public Sector:…Coming UpFrom Prompts to Workflows
Most public professionals use AI one task at a time. Agents offer the possibility of creating reusable workflows that can support recurring work. This session explores how agencies are using agentic workflows for research, communications, permitting, grants ma…
Working with AI Agents in the Public Sector:…Coming UpWhat Works—and What Doesn't
Agentic systems create new opportunities but also new risks. Drawing on lessons from early adopters, this session examines what agencies are learning about reliability, privacy and security, human oversight, transparency, accountability, and governance. Partic…