AI for Impact 
Problem Definition
Human Centered Design: Interviewing and Journey Mapping
Led by: Crystal Peñalosa
Join us to hear from Crystal Peñalosa, digital product lead at the New Jersey Office of Innovation, about how involving "users" can help you better understand the nuances of the problem you are trying to solve and place the customer experience at the center of your work.
- Learn how involving "users" can help you better understand the nuances of the problem you are trying to solve
- Develop the ability to place the customer experience at the center of your work
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Mastering dX: De-risking Digital Transformation by Focusing on the "Right Problem"
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Human-Centered Design Series: Human-Centered Design in Government
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Problem Definition
Human-Centered Design Series: Putting the 5 Key Phases into Action
December 6, 2023
Problem Definition
Human-Centered Design Series: Introduction to Human-Centered Design for the Public Sector
November 29, 2023