Problem Definition
Human Centered Design: Interviewing and Journey Mapping
Join us to hear from Crystal Peñalosa, digital product lead at the New Jersey Office of Innovation, about how involving "users" can help you better understand the nuances of the problem you are trying to solve and place the customer experience at the center of your work.
Learning Goals
- Learn how involving "users" can help you better understand the nuances of the problem you are trying to solve
- Develop the ability to place the customer experience at the center of your work
Speakers