Problem Definition

Human Centered Design: Interviewing and Journey Mapping

Led by: Crystal Peñalosa

Learn how involving "users" can help you better understand the nuances of the problem you are trying to solve
Develop the ability to place the customer experience at the center of your work

Crystal Peñalosa

Digital Product Lead, New Jersey Office of Innovation

Format: Instructor-led

Date & Time: June 16, 2022, 2:00 PM ET

Duration:

Watch the recording

More information

Join us to hear from Crystal Peñalosa, digital product lead at the New Jersey Office of Innovation, about how involving "users" can help you better understand the nuances of the problem you are trying to solve and place the customer experience at the center of your work.

Other workshops in the Problem Definition collection

Problem Definition

Mastering dX: De-risking Digital Transformation by Focusing on the "Right Problem"

May 21, 2024

Problem Definition

Human-Centered Design Series: Human-Centered Design in Government

December 13, 2023

Watch recording

Problem Definition

Human-Centered Design Series: Putting the 5 Key Phases into Action

December 6, 2023

Watch recording

Problem Definition

Human-Centered Design Series: Introduction to Human-Centered Design for the Public Sector

November 29, 2023

Watch recording

Problem Definition

Data Series: Data Collaboration and Governance

November 6, 2023

Watch recording

Problem Definition

Data Series: The Science of Data Questions and Exploring Data Sources

November 1, 2023

Watch recording

Want to be a part of our community of innovators?

We’d love to keep in touch!

Join our mailing list

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.