Governing Through Uncertainty: Using Data, Digital Tools, and Generative AI to Strengthen Public Service

In times of uncertainty, the public sector’s ability to adapt, respond, and deliver meaningful results becomes even more critical. In light of recent shifts at the federal level, this workshop explores how data, digital tools, and emerging technologies like generative AI can help public professionals navigate disruption, maintain mission focus, and strengthen trust in government.

Led by Neil Kleiman, Professor at Northeastern University and Faculty Director of InnovateUS, and Lamar Gardere, Executive Director of the Data Center, this session offers a roadmap for using technology and data not just as buzzwords—but as practical levers to improve outcomes, increase agility, and stay grounded in the needs of communities. Whether you’re a policy leader, program manager, or service designer, this session will offer inspiration and actionable strategies for doing more with what you have—and preparing for what’s next.

This workshop is for public servants at the state and local levels who are seeking tools and frameworks to build resilience and impact in the face of shifting conditions.