Innovations in Action: Inspiring projects from around the country

Human services agencies are under intense pressure to stabilize Medicaid and SNAP at a moment marked by eligibility backlogs, procedural disenrollments, high error rates, staffing shortages, and declining public trust. This session focuses on how states are using AI right now to address these challenges—by improving outreach, reducing churn, supporting caseworkers, and preventing avoidable loss of coverage. Participants will hear directly from state leaders experimenting with AI-enabled tools to improve redeterminations, identify at-risk cases, reduce administrative burden, and strengthen client communication. The session emphasizes operational realism: what agencies are actually deploying, where AI has helped (and where it hasn’t), and how leaders are navigating policy constraints, equity risks, and political scrutiny. Come join us for this peer-to-peer learning session on practical innovations. The goal is to equip participants with lessons they can apply immediately in Medicaid and SNAP contexts, regardless of system maturity.