Making Technology Work: Procurement, Integration, and Data Governance
Learn how public agencies navigate the technical and procurement decisions involved in modernizing contact centers. Through a detailed government case study, examine how an agency selected technology, worked with vendors, integrated new tools with existing systems, and addressed data privacy and security requirements. Explore the roles of procurement, IT, legal, and operational teams in managing implementation and maintaining accountability.
Amplify: Mastering Public Communication in th…Coming UpCommunicating in a Fragmented Media Landscape: Reaching Audiences Across Platforms and Echo Chambers
A press release, a press conference, the local paper, a public meeting. That used to be the whole job. Now your residents are split across newsletters, podcasts, group chats, and short-form video, sorted by algorithms into audiences that never overlap, and a g…
Democratic and Public AI: Practical Strategie…Coming UpWhat is Public and Democratic AI and Why it Matters
A growing set of efforts argues that the public should have a more direct stake in how AI systems are built and overseen. This idea travels under several names, public AI and democratic AI among them. At its core, this idea calls for greater public involvement…
AI Insourcing and the Government Product Mode…Coming UpFrom Projects to Products
Explore how public agencies can shift toward a product mindset focused on continuous improvement, user needs, and measurable public outcomes. You will learn what product management looks like in government and how teams can use feedback, data, and iteration to…
Worker-Centered AI Adoption in the Public Sec…Coming UpBuilding AI With Your Workforce: Workers as Co-Designers
Even with trust and governance in place, many agencies still design and deploy AI tools without ever bringing frontline workers into the actual development process. This closing workshop explores what it looks like to go a step further: treating workers not ju…
Amplify: Mastering Public Communication in th…Coming UpExplaining AI: How Communicators Can Explain What Their Agency Is Doing with AI
Your agency is probably already using AI to process applications, flag fraud, or route services. Most residents don't know. When they find out, they'll have three questions: Who's accountable? Can it be wrong? What happens to my data? The communicators who can…