Free Innovation Training Program

We share practical knowledge and lessons about human-centered design, including:

• The value of Human-Centered Design and how it can be applied to problems and opportunities in government
• Framing and scoping a problem with a human-centered lens
• Using frameworks like empathy interviewing, journey maps, How Might We statements and personas to define a problem and ideate solutions
• Prototyping and testing ideas to gather feedback and iterate

Through videos, self-assessments and worksheets, we share practical lessons learned about improved ways of working, including:

• How to use new technologies responsibly
• How to define actionable problems
• How to use data and human-centered design
• How to design effective and equitable solutions
• How to learn what’s worked elsewhere
• How to forge powerful partnerships to implement change
• How to measure and scale what works

What Works: Fast Field Scanning with AI is designed to help public professionals accelerate the process of finding and implementing urgently-needed evidence-based solutions to public problems. The course teaches several important skills for public professionals, including:

• Researching, evaluating, and identifying what works 
• Getting smarter and faster from data using both documents and people
• Implementing new, innovative practices in your jurisdiction