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Artificial Intelligence

Public Engagement and Institutional Listening Through Generative AI

Led by: Eric Gordon & Nigel Jacob

  • Learn about the importance of rethinking public engagement strategies in the context of trust deficits within public-serving institutions
  • Understand how the availability of generative AI tools creates new opportunities for “generative listening” practices in which public sector workers can make sense of large data sets, provide feedback in multiple languages, and for government agencies to process input with transparency and accountability
  • Explore real-world use cases to envision the potential applications of AI-enabled public engagement practices while also addressing and mitigating potential harms associated with these technologies
  • Register for the workshop here
  • Learn about the importance of rethinking public engagement strategies in the context of trust deficits within public-serving institutions
  • Understand how the availability of generative AI tools creates new opportunities for “generative listening” practices in which public sector workers can make sense of large data sets, provide feedback in multiple languages, and for government agencies to process input with transparency and accountability
  • Explore real-world use cases to envision the potential applications of AI-enabled public engagement practices while also addressing and mitigating potential harms associated with these technologies
  • Register for the workshop here
Eric Gordon

Professor of Civic Media at Emerson College and director of the Engagement Lab

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Nigel Jacob

Emeritus Co-Founder, Boston Mayor's Office of New Urban Mechanics

View bio

Format: online

Date & Time: September 26, 2024, 2:00 PM ET

Duration: 90-minutes

Watch the recording

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