Artificial Intelligence
Towards Deep Listening: Rethinking Public Engagement Through Generative AI
Led by: Eric Gordon
- Understand the importance of rethinking public engagement strategies in the context of trust deficits within public-serving institutions
- Gain practical knowledge of utilizing generative AI tools for "deep listening" practices, including processing large data sets, providing multilingual feedback, and enhancing transparency and accountability in government processes
- Explore real-world use cases to envision the potential applications of AI-enabled public engagement practices while also addressing and mitigating potential harms associated with these technologies
Eric Gordon
Professor of Civic Media at Emerson College and director of the Engagement Lab
More information
Join us for this 60-minute virtual workshop with Eric Gordon, professor of Civic Media at Emerson College and director of the Engagement Lab. This training will provide a practical framework for government practitioners to rethink why and how public engagement happens at a time when most public-serving institutions are facing significant trust deficits. The availability of generative AI tools creates new opportunities for “deep listening” practices, in which public sector workers can make sense of large data sets, provide feedback in multiple languages, and for government agencies to process input with transparency and accountability. The workshop will cover these practices and will offer use cases to imagine what’s possible, as well as address potential harms that may arise with these technologies.
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