In an era where public sector effectiveness is more crucial than ever, Steve Kadish, former Chief of Staff to Governor Charlie Baker, and current Senior Fellow at the Burnes Center for Social Change recently shared valuable insights at the InnovateUS workshop on "Executing Change and Delivering Results."
Here's your inside look at the framework that's revolutionizing public sector management.
The Power of the Results Framework
At the heart of successful public sector transformation lies a four-element framework that bridges the gap between intention and impact. Drawing from his co-authored book with Governor Baker, "Results: Getting Beyond Politics to Get Important Work Done," Kadish breaks down these essential components:
1. People and Policy: The Human Foundation
Success in public service isn't just about policies—it's about people. The framework emphasizes building teams that combine deep knowledge with practical know-how. But there's more to it than just expertise; it's about fostering an environment of:
- Trust and mutual respect
- Humility in leadership
- Willingness to compromise
- Commitment to service
2. Follow the Facts: Beyond the Numbers
Making informed decisions requires a 360-degree view of the situation. This means:
- Analyzing quantitative data
- Gathering qualitative insights from stakeholders
- Considering customer experiences
- Learning from front-line staff
- Monitoring media perspectives
3. Focus on How: From Vision to Reality
The best ideas mean nothing without execution. This element bridges the gap between planning and implementation through:
- Clear outcome definition
- Structured project management
- Release-based planning
- Agile scrum methodology
4. Push for Results: Keeping Score and Staying Course
Success requires vigilance. The framework emphasizes:
- Regular performance monitoring
- Traffic light status reporting (red-yellow-green)
- Leadership review sessions
- Data-driven course corrections
Real-World Impact: Case Studies in Transformation
The Health Connector Turnaround
Massachusetts faced significant challenges implementing the Affordable Care Act. The solution? A methodical application of:
- Release-based development
- Agile scrum practices
- Enhanced call center operations
- Streamlined eligibility verification
DCF Transformation
Following critical incidents, the Department of Children and Families underwent a comprehensive overhaul, demonstrating the framework's power through:
- Dedicated transformation teams
- Agile project management
- Rigorous performance tracking
- Focused caseload management
Practical Tools for Change Leaders
Kadish shared several battle-tested approaches:
- Dedicated Teams: Create focused groups for faster results
- Round Table Discussions: Ensure all voices are heard
- External Perspective: Learn from others' experiences
- Release Planning: Break down complex projects
- Performance Metrics: Track what matters, avoid misleading averages
The Path Forward
Public sector leadership isn't just about maintaining the status quo—it's about driving meaningful change. The Results Framework provides a practical roadmap for:
- Building effective teams
- Making data-driven decisions
- Implementing change systematically
- Measuring and sustaining success
Ready to learn more? Watch the complete workshop, here
