Implementation

Hiring for UX Roles and Building Agency UX Practices

Led by: Cindy Phan & Keith Wilson

In this 90-minute session, participants will explore what it takes to build and sustain UX capacity within government. The session will examine how agencies can think about hiring for UX roles, developing the right team structures, and embedding user-centered practices into ongoing work. Participants will consider different ways to strengthen UX capability, whether through dedicated roles, cross-functional collaboration, or organizational practice. The session will help leaders think more strategically about how to support modern, user-focused service delivery over time.

Participants will:

Understand the roles and capabilities that support effective UX work in government.
Identify considerations for hiring, structuring teams, and supporting cross-functional collaboration.
Explore approaches for building and sustaining UX practices within an agency over time.

This workshop is part of an InnovateUS Series called : Building Better City Services

Click here to view all workshops from this series

Cindy Phan

UX Engagement Lead, U.S. Digital Response

Keith Wilson

Talent Engagement Manager, US Digital Response

View bio

Format: online

Date & Time: May 21, 2026, 3:30 PM ET

Duration: 90 minutes

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