Hiring for UX Roles and Building Agency UX Practices

In this 90-minute session, participants will explore what it takes to build and sustain UX capacity within government. The session will examine how agencies can think about hiring for UX roles, developing the right team structures, and embedding user-centered practices into ongoing work. Participants will consider different ways to strengthen UX capability, whether through dedicated roles, cross-functional collaboration, or organizational practice. The session will help leaders think more strategically about how to support modern, user-focused service delivery over time.