Leading with Confidence: Helping Your Team Navigate AI in Public Service

As AI tools rapidly enter the public sector landscape, public managers are being called to lead their teams through change—whether they are already experimenting with these tools or just beginning to explore their potential.

This workshop is designed for public managers who are ready to bring clarity, confidence, and a human-centered approach to the use of AI in government. Whether you’re already championing these tools and facing team hesitancy, or you’re personally unsure about where to start, this session will offer practical strategies for introducing GenAI thoughtfully, setting clear expectations, and supporting a culture of responsible innovation.

Led by Neil Kleiman, Professor at Northeastern University and Faculty Director of InnovateUS, this session will help public managers balance enthusiasm with caution, opportunity with accountability—and turn curiosity into action.