Scaling AI Adoption in the Public Sector: Lessons from Utah’s Journey from Pilot to Implementation

How can states move from piloting AI tools to successfully scaling their implementation across departments? In this workshop, Christian Napier shares his experience transitioning from an AI pilot program to full-scale adoption, offering insights into the strategies and tools that made the process successful. With a focus on practical solutions, this session will highlight Utah’s approach to general workforce training, customized support for power users, and the development of tailored workshops for key stakeholders such as adjudicators and procurement professionals.

Utah’s experience underscores the importance of partnerships, such as its collaboration with Google, to support its rollout of AI tools like Gemini. Participants will learn how structured environments, targeted training programs, and stakeholder engagement have driven innovation and ensured alignment with public sector priorities.

Whether you’re in IT, public policy, or workforce development, this workshop will provide a roadmap for states and organizations looking to scale AI responsibly, leveraging training, collaboration, and feedback to maximize impact.