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Artificial Intelligence

Using AI to Improve Government Services and Benefits Delivery

Led by: Dan Chenok

  • Hear about the potential for artificial intelligence (AI) to improve government operations, services, and the delivery of benefits
  • Understand how AI can help agencies assess benefit eligibility requirements and budget needs, spot anomalies in benefits delivery that may be indicators of fraud, and support faster and more accurate experiences for individuals receiving services
  • Learn how to assess whether AI is an optimal approach for a given service, coordinate across interdisciplinary teams, build transparency and explainability into the design of algorithmic systems, and communicate the benefits and manage the risks of AI for service and operations
  • Hear about case studies based on research from the IBM Center for The Business of Government, including the delivery of benefits to veterans and their families and tax agencies who can provide better customer service and improved operational efficiency through AI
Dan Chenok

Executive Director, IBM Center for The Business of Government

Format: Instructor-led

Date & Time: June 4, 2024, 2:00 PM ET

Duration: 90-minutes

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More information

Join us for this 90-minute virtual workshop, where Dan Chenok, Executive Director of the IBM Center for The Business of Government will explain artificial intelligence’s (AI) potential to improve government operations, services, and the delivery of benefits. 

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