About the course

Using Generative AI at Work

This free, self-paced online course helps you integrate GenAI tools into your government work, enhancing public service delivery while managing risks responsibly.

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Divided into short accessible videos, the course is designed to give you practical skills you can use to serve the public better.

Introduction to GenAI: Master the fundamentals of Generative AI
Public Sector Uses: Explore real-world cases where GenAI is improving government services
Essential Tools: Master key GenAI platforms and how to use them in your work in government
Security & Ethics: Learn best practices for protecting sensitive information while using GenAI
Critical Perspectives: Understand key societal risks and opportunities created by AI

Designed for public professionals

At-your-own pace

Course contents are screen reader-friendly and all videos include English closed captions.

The course is in plain, non-technical language and available in English

No technical background required

The course is an hour and 45 minutes divided into 24 short videos

Course curriculum

1. Course overview

Provides an overview of the course, including its learning objectives and relevance for professionals in the public sector. Suitable for individuals at all levels, the course aims to enhance productivity and effectiveness in their respective roles.

2. Explaining Generative AI: What it is

Describes basics of GenAI and its capabilities, and how its use can enhance a public professional’s daily work and their impact on residents.

3. Effective use part 1: How Generative AI can help your day-to-day

Introduces 10 typical work activities compatible with GenAI, along with a framework for responsibly identifying suitable personal work tasks for its application.

4. Effective use part 2: Generative AI best practices

Offers best practices for utilizing GenAI via 'prompt engineering,' complemented by interactive hypothetical exercises to facilitate practical application of acquired knowledge.

5. Overcoming risks: Your individual use

Reviews ethical risks that are relevant to the day-to-day use of GenAI. Discusses practical approaches to addressing and mitigating risks.

6. Societal challenges

Explores the ethical implications of employing GenAI at a societal level and dissects potential challenges such as copyright infringement, deep fakes, astroturfing, and issues related to private platforms. Additionally, this module delves into ongoing efforts aimed at mitigating these risks.

7. Conclusion

Learners interested in scaling AI in their organization should continue to the next course in this series.

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.