Applying Trauma-Informed Design to Improve Government Services

Join us for this 90-minute virtual workshop with Rachael Dietkus, a licensed clinical social worker-designer and trauma-informed design expert currently working with the United States Digital Service and the founder of Social Workers Who Design. This workshop is designed for individuals and teams working in government and public sectors, focusing on using trauma-informed care principles to improve how services are designed, delivered, and offered. It highlights the importance of understanding trauma, especially among groups that have faced historical neglect or discrimination. The session provides essential knowledge and practical steps for applying a trauma-informed approach in designing services. The workshop will include real-life case examples that help participants learn and use six key ideas of trauma-informed care: ensuring safety, building trust, working together, empowering individuals, giving people choices, and considering cultural, historical, and gender-related matters.