Innovation Mindset

Understanding, Identifying, and Addressing Administrative Burden

Led by: Luke Hydrick & Lila Tublin

Ever felt stuck navigating complex government forms, processes, or requirements? You’re not alone. Join our Administrative Burden Workshop, hosted by the Behavioral Insights Team, to explore how unnecessary administrative hurdles create barriers to accessing essential services—and how we can fix them. This interactive session will equip you with practical strategies to identify and reduce administrative burden, making services more efficient and accessible for both the public and frontline staff. Learn how plain language, process simplifications, and other tools can transform service delivery. Whether you're a policymaker, program manager, or service designer, this workshop will give you actionable tools to streamline operations and improve user experience.

Identify Administrative Burden – Recognize common forms of administrative burden, such as complex forms, lengthy processes, and confusing requirements, and understand their impact on public access to essential services
Apply Simplification Strategies – Learn and apply key techniques, including plain language, process redesign, and behavioral insights, to reduce administrative barriers and improve service delivery
Implement User-Centered Solutions – Develop actionable strategies to streamline operations and enhance the user experience, benefiting both the public and frontline staff in government programs